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Customer reviews for Member's Mark Select & Tear 2-Ply Paper Towel 15 rolls, 150 sheets/roll for
Member's Mark Select & Tear 2-Ply Paper Towel 15 rolls, 150 sheets/roll

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Feb 1, 2026
Justin
1 out of 5 stars review

Recent change and now thin. Will not buy anymore

These used to be my go-to paper towels. They were better than any others I’d tried and not ridiculously expensive, which is a rare combo. Absorbent, sturdy, did the job with one sheet. Loved them..... Unfortunately, something has clearly changed in how they’re made. The material is noticeably thinner now, and I have to use twice as many to do the same job. I bought two packs before realizing, which is a bummer. Once I finish these, I’ll be switching brands. I’m genuinely sad they changed them, this was one of those products you didn’t have to think about anymore… until now.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning Justin, We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Oct 20, 2017
Velvet 2132
1 out of 5 stars review

Poor quality

This paper towel used to be of great quality until recently. Not only were the graphics changed for the packaging, but the quality had taken a turn for the worst. Yes, the paper towels are softer, but the absorbency is NOT up to par anymore. Why change a good thing. Please, go back to the quality this paper towel once had. Please!

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Thank you for your review and the opportunity to respond. We are very sorry that you were disappointed with your purchase. Your feedback is important so that we understand how well our product meets your needs and we value your suggestions as we make further improvements. We would like to help you find a solution that meets your needs. Please feel free to call us at 1-800-262-0042 between the hours of 10am to 4pm EST. We would like to hear from you and receive additional details about your experience. Please refer to reference number 1199315A when calling.Thank you,Consumer Relations

Feb 27, 2018
Laurie
1 out of 5 stars review

AWFUL! CHEAP! NOT ABSORBENT! TEAR CROOKED!

I have been loyal to this paper towel for many many years. UNTIL this new packaging obviously meant changes on the product as well! This change apparently happened to save the company money - these towels are made cheaper, feel cheaper, tear apart from the roll all kinds of crazy, not as absorbent. Might as well buy the super cheapo paper towels from the grocery store - feels, looks and acts like that cheapo quality!

Helpful?37YEP9R6BHPD15390012477
Dec 14, 2025
MARGARET
2 out of 5 stars review

This used to be a great paper towel, but the last package I purchased I noticed how much thinner they were. I’m now using twice as much as before. It no longer feels like a two-ply towel. Until they can fix this, I’ll be switching back to Bounty. I can no longer justify any cost savings :(

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning Margaret, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Mar 4, 2019
BJ
5 out of 5 stars review

members mark paper towels

I enjoy ordering products from Sam's. I love the members Mark paper towels.I buy the select a size and truly enjoy them.They are as thick as the higher priced name brand paper towels. I use a lot of them with three grandsons.Thank you for this product and thank you for allowing me to have them delivered to my home.I have been a member for many years and want to continue for the rest of my life.

Helpful?37YEP9R6BHPD15390012477
Feb 27, 2019
woof
5 out of 5 stars review

WAY better deal! Here's the math!

First off, I'm not a review writer. We have used Bounty for YEARS. I finally decided to give the Members Mark Towels a try. I seriously don't notice ANY difference. So with that, here's the math I plugged before I purchased. Posting to save others time: Sam's 15 rolls x 150 sheets; 95.5 square meters - $18.48 = $.19/s.m. Bounty 12 rolls x 120 sheets; 58.8 square meters - $19.98 = $.34/s.m. Bounty 12 rolls x 147 sheets; 73.2 square meters - $25.98 = $.35/s.m. In other words, Bounty is almost TWICE AS MUCH! Never again. Click helpful if it was; curious if anyone reads this. Thanks.

Helpful?37YEP9R6BHPD15390012477
Dec 22, 2021
Crook
5 out of 5 stars review

Verified Purchase

Girlfriend’s tp

Good paper towels. But with all the stuff my girlfriend eats, it makes her go #2 a lot. Regular 2 ply toilet paper doesn’t do the job on her enormous booty. These paper towels cleans up her mess with ease. Just don’t flush them down the toilet. When she dookies she places the used roll in a plastic bag and we later use it to start our fire pit outside.

Helpful?37YEP9R6BHPD15390012477
Feb 27, 2023
Lisa
1 out of 5 stars review

Terrible product new cheap design same package

These used to be the best paper towels. I bought a package thinking they were the same paper towels we have been buying since it wasn’t marked new design. This new design is crap sheets are cheap and separate from each other. Will not be wasting my money again.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Good Morning Lisa. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Feb 28, 2025
Jen
1 out of 5 stars review

Bring back FULL SHEETS!

For those that don't mind being forced to buy select-a-size they are fine. If you need full sheet, Sam's quit stocking them in their brand or any other. I keep my membership primarily for papergoods and produce. Sam's is forcing me to take my business elsewhere since they are no longer stocking what I need. This "membership" just isnt worth it anymore. Disapointed.

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Hi there. Our apologies for this occurrence. Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726 to better assist.

Aug 2, 2023
Karen3292
1 out of 5 stars review

Super Premium Paper Towels - No longer soft!!

I just bought a new pack of the Super premium paper towels. I really liked these paper towels-but I noticed right away that they were different. They are not the same...they are very rough and don't feel like they are the same quality. I had an old roll of unopened Supper Premium PT (dated March 23) and we did a comparison and it is very noticeable. The March package is soft and strong..the July package was rough and doesn't feel strong at all. Please change back...

Helpful?37YEP9R6BHPD15390012477
reply from Consumer Relations

Thank you for your feedback. We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!