Dear Yoyo, Philips strives to provide the best product experience to all our customers. We suggest trying a factory reset of your TV. To do this, please select the Settings icon in the upper right corner of the home screen. Scroll down to “Storage & Reset” and select “Factory Data Reset”. If this does not improve your experience, please reach out to the Philips Customer Care team at 1-866-309-5962 for further assistance.

Hi there, Thank you for sharing your review here with us. We're sorry to hear you’re having these difficulties with your Philips 5704 Series. Obviously, that should not be the case! We'd like to take a closer look at this for you to see how we can help. At your earliest convenience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247), and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards,

Dear Suzy, we're sorry to hear about your negative experience with your Philips TV. Please reach out to the Philips Customer Care team at 1 866 309 5962 to share your feedback on how we can improve your experience.