We love to hear this, Gail! It means the world to us that you feel this way and feel free to share more with us if there’s anything we can do to earn those final stars. -The Bounty Team

We're sorry you feel this way, Judie. The latest upgrade to our towels was made to deliver an improved absorbency, and clothlike look and texture, to enable messes to be picked up more quickly and completely. We're sorry to hear the package you received was thin, rough, and not as absorbent. After extensive consumer testing to provide features we hoped you'd love, and quality checks to ensure you receive your rolls in the best condition, be assured we're sharing your report with Quality Assurance Team.