Spoke to tech support manager. Wow, what a disappointing and combative man.
I've had this machine for 1 week. The machine's coin mechanism has jammed 3 times already. To abbreviate a long story, the tech support manager claimed everything was fine and dandy with the coin mech and that customers were just putting in quarters too fast. He recommended to put a sign on the machine.
I'm sorry, but I've had many different vending machines and they never jammed this frequently. And the solution to put a sign is not a workable solution. Customers do not read signs. The tech manager said if the sign is not workable, then I am putting my machines in an improper location. LOL LOL LOL. Ok, so I have to find a different machine that does not jam because their machine will??? And how condescending is that...saying that my location is not suitable for his machine?
I do not like the attitude of this company. They want to point the finger and blame everything except their equipment. I'm sorry, I know your machine jams more often than other machines, so you've got a problem. You can't just point your finger and ignore the problem. Your company will go down the tubes pretty fast like that.