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Sam's Club
Customer reviews for Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll for
Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll

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Nov 19, 2023
Toilet Paper
1 out of 5 stars review

What happened to this toilet paper?

I don't know what happened to this item. I used to think it was the best tissue available, but it's now poor quality. It is not absorbent, so you have to use more tissue, and the rolls don't last long at all. I am going through the rolls at a much faster pace now. The quality has deteriorated, and I will need to buy another type of tissue. This is no longer a good product or value.

Helpful?3RX7W4Y9K1ZQ14179359401
Dec 3, 2025
Lc
1 out of 5 stars review

Toilet paper is crap now

Not only did the price go up, but the quality is crap now. Toilet paper is so thin now and drops these fuzzies all time. This toilet paper is terrible for my allergies. While blowing my nose those little fuzzies get up my nose and make me sneeze more. I will no longer be purchasing this product. I also will not be renewing my membership.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Nov 21, 2025
Kris
2 out of 5 stars review

From 3-ply to 2-ply! Don't buy!!

I never write reviews, but the quality of the reformulated Members Mark TP has compelled me to do so. I've been buying this stuff for years! It used to be a soft, luxurious, 3-ply paper that rivaled the big name brands while also saving you a few dollars. Now it's a coarse 2-ply paper that separates when unrolling and feels like sandpaper compared to the old stuff. I don't know what happened (shrinkflation?), but I refuse to purchase anymore until they make it 3-ply again.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Kris, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Feb 11, 2026
Lucy
1 out of 5 stars review

Women Be Aware

I'm pretty sure Sam's Club had a change in manufacturing. I've bought this toilet paper for years without any issues…. Well, that was until recently. I've experienced significant levels of irritation in my downstairs area and finally realized that it was the toilet paper after months of suffering. Severe discomfort on my skin similar to a yeast infection. Burning, itching, experiencing what feels like micro tears, redness, and inflammation. I've used several creams and oils trying to combat the issue and symptoms only for nothing to work. One morning it came to me that it was the toilet paper as I hadn't been doing anything else and nothing in my usual routine changed. Once I realized it was the toilet paper, I switched and have yet to experience those same symptoms. I thought I was going crazy or experiencing a hormonal imbalance, but no.. it was the toilet paper. Women be aware of any symptoms with this toilet paper and if you notice any recurring symptoms, stop using it. The toilet paper was good until it wasn't.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Lucy, So sorry you had this experience while using our product. Please be assured that there have been no changes to our Bath Tissue. If you have a moment, please call us to discuss this in more detail at 888-301-0332. Please keep the product handy so we can obtain important product information. We look forward to hearing from you!

Dec 10, 2025
Marianita
3 out of 5 stars review

so when I first started shopping at Sam's club I remember the toilet paper being four rolls across now it is only 3 across . but I am paying almost double for the toilet paper and the rolls are smaller what's going on Sam's you're not really making it worth the membership here.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Marianita, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Dec 5, 2025
DAWN
1 out of 5 stars review

Quality decreased dramatically recently

Just in the final quarter of 2025 my family noticed MM changed their supplier or something. The cost of MM TP increased and the paper got thinner and tears quite easily. My family of 6 is flying thru this TP fast enough that I won't be purchasing again. I feel like we are changing the roll in our master about every other day. We collect our house garbage weekly, and at last collection THREE empty rolls were in the trash can for our master bath (no kids use our bathroom). Wild. I am bummed to have to shop another product.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good morning Dawn, we are so sorry for this experience since what you're describing definitely doesn't match the quality standards we stand by for our Member’s Mark Bath tissue. If you still have any remaining product left, please hold onto it so we can obtain important lot code information inside the cardboard roll and retrieve samples for review. If you have time, please call us at 888-301-0332 and we will be happy to address these issues. We look forward to hearing from you.

Jan 7, 2026
Melissa
1 out of 5 stars review

I've used this brand for a few years and have been happy with it until recently. They've changed something, it pills up, rips apart very easily, is definitely not the same as I've been purchasing. Since approximately October 2025, the quality is just unacceptable. won't be buying again.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Melissa. We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Jan 12, 2026
Rachel
1 out of 5 stars review

Last batch is too rough! Pure Torture!

We have used this TP exclusively for nearly two decades with no complaints. However, this last package we received is utter disappointment. It is sooo rough now. The TP in public restrooms is a delight compared to this Member Mark. I can't even blow my nose on it without wincing. Come on, Sam's, you thought we wouldn't notice?? Y'all trying to save a nickel has come back to bite you. Time to try a new brand.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Rachel, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Nov 30, 2025
Juan
4 out of 5 stars review

Wish I could give 5 star!

It's usually a pretty good product but for some reason a few of the rolls are not in good quality? It seems to be in the way it's rolled by the machine. I wish I could give it a five star but it seems to happening more often than I'd expect. Can't upload a pic to show?

Helpful?3RX7W4Y9K1ZQ14179359401
Feb 10, 2026
BRAD
2 out of 5 stars review

Members Mark is slipping

Been using this product for at least last 5 years. Been noticing a decline in softness lately but the cost was just too good. Just bought a new pack and it's complete trash. Might as well be super fine sand paper. Can literally choose any other brand in store for better quality.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Brad. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.