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Customer reviews for Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll for
Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll

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Showing 5,421-5,430 of 34,464 reviews
May 6, 2025
JPM81
1 out of 5 stars review

Price increase 2025

I’ve been buying Member’s Mark toilet paper for years, and while I’m okay with the quality, I’m extremely disappointed with the price increases. Since 2021, the price has jumped from $18.46 to $24.26 — that’s a 31% increase. These kinds of increases don’t reflect the economic hardships everyday families are facing right now. It feels like the company is out of touch with what loyal customers are going through. Please reconsider your pricing, or you will start pushing away the very people who have supported you for years

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Thank you for your inquiry, please reach out to Sam’s Club Customer Service at 1 (888) 746-7726 to better assist.

Mar 30, 2020
V2016
5 out of 5 stars review

Verified Purchase

Thick and soft.

Thick and soft.

Helpful?3RX7W4Y9K1ZQ14179359401
Nov 13, 2015
shymom21
1 out of 5 stars review

What the heck happened to my toilet paper?

I had been buying this toilet paper and loved it. I recently bought another package at my local Sams club and noticed the price went up, they had an instant $2 savings, but even with that the price was still higher than what I had been paying. I brought it home and today I opened it and it is NOT the same toilet paper. It's thinner and rougher and I DO NOT LIKE IT! What the heck happened? Higher price lower quality. I will not be buying it again.

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Jan 5, 2024
Unhappy member
1 out of 5 stars review

Verified Purchase

Bad packaging and labeling

I buy this toilet paper on a regular basis. It always comes to me in a box to protect the plastic and the toilet paper. However, my two packages of toilet paper were delivered as you see them in the picture. No box! And the plastic was ripped on the packaging, which made my toilet paper ripped and on top of that the toilet paper was delivered to my neighbors house with no label on it. If I wasn't friendly with my neighbor, they would've never called me and told me that my toilet paper was on their front porch ripped. I'm Very unhappy about this transaction. This has never happened before so I'm not sure what happened now. Somebody on the other end was being lazy when packaging my toilet paper. Not sure why the delivery man was on the slow side as well, not delivering it to the proper house. Probably because there was no label on it. Not really sure even how they got it to my neighbors house.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Hi there. Our apologies for this occurrence. Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726 to better assist.

Aug 6, 2016
Dst22cad
3 out of 5 stars review

OK, why did you have to reduce the quality?

I buy this paper regularly, but not any longer unfortunately. It used to be great, cleaned well, was thick and a good value. Now it is so rough and just feels like cheap tissue. You have also reduced the number of rolls, but at least you reduced the price also, but tell me how is this a good value? I noticed you cheapened the MM Paper towels and the parchment paper and now the toilet tissue. STOP cheapening your products please!

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Nov 11, 2022
Terd Ferguson
5 out of 5 stars review

Verified Purchase

On the whole, a great product.

I was feeling lost…Hopeless even. How in the world was I going to get this wet poop off of my cheeks from the deuce I just dropped? Then….like a knight in shining armor, my rubix cube has been solved….Members Mark branded bath tissue burst onto the scene and rescued me.

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Oct 13, 2022
Bill B
1 out of 5 stars review

ZERO Stars - Gas Station rest room quality

NOT "Ultra Premium". Worlds thinnest 2 ply toilet paper. Doesn't tear properly on perforations, leaves small pieces all over, and requires more to do the job. Good quality in the past, NOT any more. Have purchased for years but clearly Sam's has decided to reduce quality to improve profits at the customers expense. Their apparent goal of keeping customers sullen and not rebellious, won't work. Sam's just lost a 24 year customer.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Supplier Response

Good Morning Bill. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Aug 5, 2021
Bheff
1 out of 5 stars review

Poor quality

We have purchased this product from sams for 5 years. Until recently is has been a great product. However my last purchase has seen a major degradation of quality. When using a new roll you have to rip into the roll. You can find and end also the paper is a great deal thinner. I won’t purchase it again.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Supplier Response

Good Morning and thank you for your loyal patronage. We are sorry to hear about your recent disappointment. Since we haven’t changed the Bath Tissue, it would help us to learn more about this purchase. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain more product information. Hope to hear from you.

Sep 29, 2021
JT
1 out of 5 stars review

Inflation

The actual cardboard tube is now much larger and the entire roll isn’t. This means they’re price remains the same while you’re getting less toilet paper. Not a big deal until you then realize everything in the store is being adjusted therefore you’re paying more.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Supplier Response

Good Morning and thank you for your loyal patronage. We are sorry to hear about your recent disappointment. Since we haven’t changed the bath tissue, it would help us to learn more about this purchase. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain more product information. Hope to hear from you.

Jun 21, 2025
tkwood
1 out of 5 stars review

They always ruin a good thing

This TP used to be the best, soft and strong. As always they have ruined a good thing and sacraficed quality instead of just raising the price. This TP is now rough as sandpaper. You can hear the difference as it actually rustles when you pull it off the roll.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.