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Sam's Club
Customer reviews for Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll for
Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll

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Showing 5,401-5,410 of 34,464 reviews
Jun 22, 2023
Boydsta
3 out of 5 stars review

Downhill

Price went up, but quality seems to have went down. I've been buying this for years, and I knew right off the bat that when I took out a new roll that it wasn't as soft. So heads up, you're not going crazy... they really did make their tp rougher. It really is not as soft as has been in the past. At least mine isn't. If this is their new tp... I will start searching for another. 🤷‍♂️

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.

Dec 9, 2023
Delores
5 out of 5 stars review

Verified Purchase

Toilet paper

Very soft toilet paer

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Dec 8, 2016
LMC
2 out of 5 stars review

Less sheets, lower quality, higher price

This used to be my favorite toilet paper... but not anymore. The quality has gone. It leaves lint everywhere, tears and rolls when using, and does not "feel" the same on the skin. It also used to be 265 sheets, 45 rolls, and much cheaper. Sam's needs to reevaluate what they are doing with their brands if they want to keep competitive with other brands. I, and I'm sure most others that purchase store brands, want quality at a better price.

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Jun 29, 2015
Ginger51
5 out of 5 stars review

Switched from Charmin

Used Charmin for years and after reading all the positive reviews for Member's Mark, decided to give it a try. The difference between the higher priced Charmin and MM is so negligible that it's not worth the money difference to stay with Charmin. As long as MM stays at this quality or above, I will continue to buy it.

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Dec 11, 2023
LC
5 out of 5 stars review

Verified Purchase

Very soft

Great

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Sep 29, 2021
JT
1 out of 5 stars review

Inflation

The actual cardboard tube is now much larger and the entire roll isn’t. This means they’re price remains the same while you’re getting less toilet paper. Not a big deal until you then realize everything in the store is being adjusted therefore you’re paying more.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Supplier Response

Good Morning and thank you for your loyal patronage. We are sorry to hear about your recent disappointment. Since we haven’t changed the bath tissue, it would help us to learn more about this purchase. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain more product information. Hope to hear from you.

Mar 30, 2020
Dannie0429
5 out of 5 stars review

Verified Purchase

Great price for s quality product.

Great price

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Oct 26, 2022
fladonn
1 out of 5 stars review

Gone downhill in quality and softness

I have been purchasing this bath tissue for years, but the quality and softness has declined to the extent that I will NOT purchase this again. There is little softness anymore and the tissues tear easily. This may be OK for a public restroom or a store, but for home use the quality has gone way down. This, at one time, was a decent tissue, but no longer. If you are looking at STAR ratings, don't look at ratings that are several years old; look at ratings over the last few months. There is no comparison between WHAT WAS and WHAT IS NOW.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Supplier Response

Good Morning! thank you for your patronage over the years and we are so sorry you had this experience. Providing our long time loyal customers with a high quality product is very important to us. We would like to find out more information so, if you have time to talk and still have the product available, please call us at 888-301-0332 at your convenience.

Jul 29, 2019
mscajay
1 out of 5 stars review

Too much lint!

Something has changed in this product in the recent months. This product now has a ridiculous amount of lint. Used this product for years, and over the last few months my toilet paper roll is now covered daily in lint, and is painful to use in sensitive areas. Switched to a major brand recommended by others online, and no longer have problems.

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Jul 9, 2023
bevs
1 out of 5 stars review

Horrible

I have been buying this toilet paper for 20+ years and I do not know what you have changed but it is horrible. Throwing it away. So much fiber coming off I could not use it. I would love to post a photo. Please have someone contact me. I am 65 years old and this is the worst ordeal I have gone through. When I took it out balls of tissue were falling out on the floor on me everywhere. Looked like it had been mutilated by a cat! Either damaged in shipping or you have a quality control issue. Your website is not letting me add photos

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Bev. So sorry you had this recent experience. We would like to find out more information. If you still have the product available, please call us at 888-301-0332 at your convenience so we may obtain more information and help. Thank you!