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Customer reviews for Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll for
Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll

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Showing 5,391-5,400 of 34,464 reviews
Mar 27, 2023
MsLovely
2 out of 5 stars review

Soft but smaller

I always buy this pack but i noticed the rolls have shrunk because I literally have a roll from the last pack and when i sat it on top of the prior one wow big difference. Im not happy they raised the price with less on the rolls. I tried uploading a picture of course wouldn’t let me

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning and thank you for your feedback. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Nov 4, 2020
Disappointed
3 out of 5 stars review

Why oh why??

I just opened my new package of toilet paper and see you have REALLY reduced the roll size! The price sure didn't change to reflect your reduction! It's a shame, another way to price gouge in these hard times for people. I thought you would be better than that.

Helpful?3RX7W4Y9K1ZQ14179359401
Aug 6, 2023
Trb67
1 out of 5 stars review

Why change something that was great!!

The last package I bought I was so disappointed because it has changed. The toilet paper and paper towels (which also aren’t the same) are the only reason I keep my Sam’s membership. It is so scratchy and thin. I thought my husband had replaced it with another brand as a joke. He knows it’s the only one I’ll use. Please bring back my favorite TP which I’ve been using for so many years!!

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Thank you for your patronage over the years and we are so sorry you had this experience. Providing our long time loyal customers with a high quality product is very important to us. We would like to find out more information so, if you have time to talk and still have the product available, please call us at 888-301-0332 at your convenience.

Nov 1, 2024
Hads
1 out of 5 stars review

Not as absorbent as it used to be

We've been using the Member's Mark toilet paper for over 20 years, and sometimes joke that it's the biggest reason we keep our Sam's membership active. Unfortunately, something has changed in the last half of 2024 - the texture is different, and the paper itself is no longer as absorbent, which seems to be a weird change to make to toilet paper until you consider that it means you need to use more to get the same cleanliness as before - and our family of four adults is definitely going through it faster. The cardboard core also seems to be super glued to the paper, the last couple of sheets used to come right off but now it just shreds and isn't worth trying. Really disappointed with these changes.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning. We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

May 22, 2024
Vanessa
1 out of 5 stars review

Bad smell and itchy results

I will never buy this TP again. Last couple times I bought a pack of this TP it has had a horrible smell to it. Almost like old corn chips and musk. THEN the itch happened. Everytime I'd use this TP I'd get an intense itch and burn that wouldn't go away until I showered. I even went to see my doctor just in case who told me it was probably the TP. The issue never happened again once I changed toilet papers.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Vanessa! So sorry you had this experience while using our product. Please be assured that there have been no changes to our Bath Tissue. If you have a moment, please call us to discuss this in more detail at 888-301-0332. Please keep the product handy so we can obtain important product information. We look forward to hearing from you!

Sep 17, 2023
Km
1 out of 5 stars review

Verified Purchase

Stick to scotts

Doesn’t last long

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Thank you for your feedback Km. We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Apr 28, 2023
KK
1 out of 5 stars review

SHEDS!!!!! SO GROSS!!!!!

NOT THE SAME AS IT USE TO BE!!!!!! THIS TP SHEDS SOOOOO BAD AND STAYS IN YOUR AREA!!!!! SO GROSS!!!! I am not even using the rest. It is horrible how much this sheds now. I mean I have to give my daughter a bath just trying to get it out of her area. Disgusting!!!!! Cannot believe they changed this. I should have taken it back for a refund! That being said I cannot believe I am leaving an actual review on Toilet Paper but that is literally how bad this is!

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning, so sorry you had this recent experience. We would like to find out more information. If you still have the product available, please call us at 888-301-0332 at your convenience. Thank you!

Oct 26, 2022
fladonn
1 out of 5 stars review

Gone downhill in quality and softness

I have been purchasing this bath tissue for years, but the quality and softness has declined to the extent that I will NOT purchase this again. There is little softness anymore and the tissues tear easily. This may be OK for a public restroom or a store, but for home use the quality has gone way down. This, at one time, was a decent tissue, but no longer. If you are looking at STAR ratings, don't look at ratings that are several years old; look at ratings over the last few months. There is no comparison between WHAT WAS and WHAT IS NOW.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Supplier Response

Good Morning! thank you for your patronage over the years and we are so sorry you had this experience. Providing our long time loyal customers with a high quality product is very important to us. We would like to find out more information so, if you have time to talk and still have the product available, please call us at 888-301-0332 at your convenience.

Aug 25, 2024
joyce
4 out of 5 stars review

Disappointed in changed product

I have been buying this tissue for years because the quality and value have always been very good. However, my most recent order is different: noticeably thinner, less soft, and a slightly different texture compared side-by-side with a roll from a previous order. Please do not reply that there has been no change, as you have replied to other recent reviews. I have both old and new rolls and the change is obvious - See attached picture. It is still a good product, but not as good as before.

Helpful?3RX7W4Y9K1ZQ14179359401
Jun 22, 2023
Boydsta
3 out of 5 stars review

Downhill

Price went up, but quality seems to have went down. I've been buying this for years, and I knew right off the bat that when I took out a new roll that it wasn't as soft. So heads up, you're not going crazy... they really did make their tp rougher. It really is not as soft as has been in the past. At least mine isn't. If this is their new tp... I will start searching for another. 🤷‍♂️

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.