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Customer reviews for Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll for
Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll

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Mar 6, 2026
Karen
1 out of 5 stars review

I am so glad to read other reviews about this members mark toilet paper going downhill over the years........ both in quality and price! I was blown away just now to see the price! Every time we buy it I think the price goes up and the quality goes down! Even if the quality was as good as it used to be, the price is still going up way too high. For at least the last year to year and a half I have been talking about how bad the quality is compared to how it used to be. I always used to brag about it being as close to Charmin as anything I've ever found. I cannot say that any longer. I'm going to try to find something somewhere else. So very very disappointing. I won't even be buying my paper towels there either now.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning! Thank you for your feedback. If you would like additional assistance, Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726. Thank you for your loyal patronage!

Apr 9, 2026
Cinnamon
5 out of 5 stars review

It's CHARMINg

I see NO REASON to pay big $$$ for toilet paper! Granted you dont want single ply that takes 3 times as much....but with THIS, you get the "luxury" of the name brands without the luxury price. Granted, all of it seems expensive, but if you like the fancy stuff, you will love this and save some money!

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Feb 18, 2026
Soclean
1 out of 5 stars review

GROSS!!! Leaves Behind Debris on Your Behind

It is unfathomable why this TP receives any good reviews, as my entire family has complained that it leaves paper behind on your "bits", even including repeated instances bacterial vaginosis and localized dermatitis. I have never had this issue with ANY other tissue.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning . So sorry for this occurrence. This is not something we typically hear so we are interested in obtaining more information. If you still have the product available please call us at 888-301-0332 so that we may obtain date of manufacture information in the core of one of the rolls. No need to wait in line. Give us a call.

Mar 24, 2026
JANNA
5 out of 5 stars review

We usually buy the name brand toilet paper from Sam's but this time we tried this one because we wanted to see how good it was and it surprised me! It works just as well as the higher priced toilet paper and lasts just as long. It's not like the GV toilet paper from WM. It doesn't tear.

Helpful?3RX7W4Y9K1ZQ14179359401
Feb 19, 2026
anonymous
1 out of 5 stars review

Quality has significantly degraded recently

Quality has significantly degraded recently - now very thin, now eed takes double the amount. Used to love and recommended to other. Sam - pls bring back the old Quality, rather pay a little extra than compromising on quality. Quality has significantly degraded recently - now very thin, now eed takes double the amount. Used to love and recommended to other. Sam - pls bring back the old Quality, rather pay a little extra than compromising on quality.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning. We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Feb 24, 2026
ELIZABETH
3 out of 5 stars review

Member's Mark Toilet Paper

We have purchased Member's Mark toilet paper for a while now. Recently we noticed the quality has gone down a lot. The paper is thinner and is obviously not the original quality. I'm so disappointed because this is one of the main reasons we have a Sam's Club members.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Elizabeth, We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Feb 19, 2026
OLGA
1 out of 5 stars review

I don't understand what happened to this paper but it now smells horrible! it smells like literal feces. It never had any scent to it, Sometimes if I run out of tissues I will use the paper until I get to the store however, I noticed a horrible foul smell in the restroom even after cleaning! I thought it was a joke until all my family came to the bottom of the stink! it was the toilet paper! I've used this product for years! IDK what happened...

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning. Olga, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Mar 15, 2026
Heath
1 out of 5 stars review

Is it fiberglass or 80 grit sandpaper?

I don't know what they did but the toilet paper is not the same. It's like 80 grit sandpaper. Is there now fiberglass in it? Why does it cut your exit hole? One ply is softer than this now. We've bought this tp for years because it was quality and affordable. Now it's neither. Not only are you now paying for the toilet paper, but also for some aquaphor, and a drs copay plus a day off work for the appt. Sams- please go back to the original recipe if you will. Our exit holes deserve better.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Heath, We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Jul 21, 2025
cabuyber
1 out of 5 stars review

Thin thin thin, run out quickly

Very thin. I normally use Charmin and decided to give these a try. It was very disappointing and I have to use twice as much as Charmin. Whoever wrote that this is as good as Charmin is misleading.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.

Oct 13, 2025
Ray V
5 out of 5 stars review

Verified Purchase

Dependable

Sturdy yet comfortable

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