Hello! We’re sorry to hear the Swiffer Sweeper didn’t meet your expectations. The product uses disposable dry cloths designed to attract and trap dirt, dust, and hair, especially when the cloth is fresh and thick. For best results: 1. Replace used cloths regularly to maintain effectiveness. 2. Apply enough pressure to ensure good contact between the cloth and floor. 3. Keep in mind that uneven floors or grout lines can affect cleaning. 4. The Sweeper is intended for finished, sealed surfaces like wood, tile, and laminate. If you continue to have issues, please call us at (800) 742-9220. We’re here to help!

We certainly value this feedback, and we'll be sure to pass your thoughts along to the rest of our team. We can assure you that our Heavy Duty Dry cloths go through many quality checks to ensure that you can enjoy the best possible results. As well, they're designed to trap and lock 2X more dirt, dust, and hair compared to our base Dry cloths. We'd be happy to learn more about your experience, so please give us a call at (800) 214-8734 when you have a moment.