Hi Sackett, Thank you for choosing Arctic Zone and for taking the time to write a review of our Arctic Zone Pro 24 Can Backpack Cooler. Customer satisfaction is very important to us and we would appreciate the opportunity to resolve any issues or concerns you have. Something most consumers may not know is that a cooler’s performance is directly related to the amount of ice placed inside it. This is the same for coolers all across the market. Results will also vary according to the ambient temperature, which is the temperature outside the bag and in the bag before filling. Many factors can impact the length of time any items stay cold or frozen, including the type of ice. Cubed ice is best, similar to what is available at most corner stores or service stations. Also, the starting temperature of the contents, the temperature surrounding the ice, etc. can all impact the melting point. Ice packs or ice substitutes with a lower freezing point are preferable on extra hot days and starting with already cold contents. Ice packs or ice substitutes can also focus the cold better than loose ice cubes. If we can be of any further assistance, please do not hesitate to reach out to us, and we will be able to help you get the best performance from your cooler. Thank you.

Hello mimi, Thank you for choosing Arctic Zone and for taking the time to write a review of our Arctic Zone Pro 24 Can Backpack Cooler. Customer satisfaction is very important to us and we would appreciate the opportunity to resolve any issues or concerns you have. Please do reach out to our customer support team at service(at)ca-innovations.com so we can look into this issue further. We look forward to hearing from you.

Thank you for taking the time to provide your feedback. We are very sorry to hear this happened. Customer satisfaction is very important to us and we would appreciate the opportunity to resolve any issues or concerns you have. This does not live up to our standards of quality or experience. For that, we sincerely apologize. This type of issue is covered under the manufacturer's warranty. Please reach out to us by email: service(at)ca-innovations.com to get started with your warranty claim and we will be happy to provide a free replacement. We will also be able to help you get the best performance from your cooler. A cooler’s performance is directly related to the amount of ice placed inside it. We would be happy to further assist with providing tips to maximize the ice retention time.

Hello Abond, Thank you for choosing Arctic Zone and for taking the time to write a review of our Arctic Zone Pro 24 Can Backpack Cooler. Customer satisfaction is very important to us and we would appreciate the opportunity to resolve any issues or concerns you have. Please do reach out to our customer support team at service(at)ca-innovations.com so we can look into this issue further. We look forward to hearing from you.

Thank you for taking the time to provide your feedback. We are happy to hear it is the perfect size! We are very sorry to hear this happened. Customer satisfaction is very important to us and we would appreciate the opportunity to resolve any issues or concerns you have. This does not live up to our standards of quality or experience. For that, we sincerely apologize. This type of issue is covered under the manufacturer's warranty. Please reach out to us by email: service(at)ca-innovations.com to get started with your warranty claim.

Hi Alex, Thank you for taking the time to provide your feedback. We are very sorry to hear this happened. Customer satisfaction is very important to us and we would appreciate the opportunity to resolve any issues or concerns you have. This does not live up to our standards of quality or experience. For that, we sincerely apologize. This type of issue is covered under the manufacturer's warranty. Please reach out to us by email: service(at)ca-innovations.com to get started with your warranty claim.