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Customer reviews for Shark Matrix Self-Emptying Robot Vacuum with 60 Day Dock for
Shark Matrix Self-Emptying Robot Vacuum with 60 Day Dock
4.4 out of 5 stars
stars390 ratings221 reviews
  1. 5 stars73% (284)
  2. 4 stars13% (50)
  3. 3 stars4% (15)
  4. 2 stars6% (22)
  5. 1 star5% (19)

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Showing 151-160 of 221 reviews
May 22, 2024
Rajagirlie
3 out of 5 stars review

Amazing at first, but now meh

We got this a year ago when we added shedding-big dog number three to our family. The first seven months were amazing, so much so that we bought one for my son and dil as a housewarming gift when they moved into thier first house. The brush that sticks out always comes off and I am forever finding that one of the dogs has found it and chewed it up, luckily they are cheap on Amazon. At about month eight things have started to go down hill. I emptied the bin daily (three big shedding dogs) and the other filters weekly, but I had to go to also doing a thorough cleaning of everything monthly. When that didn't seem to be enough I bought all new brush roller and filters to replace everything. At this point the vacuum seems perpetually tired, confused and ineffective. I am thinking it is time to replace it, but I just can't bring myself to spend the money only one year after buying this one.

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reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your Shark Matrix Self-Emptying Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards,Shark Clean

Jan 7, 2025
Jess23
1 out of 5 stars review

Great in the beginning but then.......

We've had this robot vacuum for over a year now and it did what we needed it to up until recently. Mind you we live in a extremely dusty area and we are a high traffic home. I've kept up with maintenance on filters, brushes, emptying the bin and so forth. Just shortly before the one-year warranty expired I started experiencing issues with it not completing a vacuum run. It would only hit the perimeter of the room being sent to vacuum and miss the entire center completely. If I scheduled a run it would only clean for a short time before returning to base. I've even gone as far as trying to re-map the house and now it won't even do that...only maps for about 10 minutes before returning home missing three-quarters of the house. In addition it frequently gets stuck in the same spot every day on a cleaning run. You then have to track it down and free it. I realize this isn't the most extravagant robot out there but when you spend a few hundred dollars you expect your investment to last. It is no longer a tool that saves time doing a task but a tool that takes away time. Of course I don't expect it to completely do a deep clean but just to help maintain in between a heavy vacuum.

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reply from SharkNinja Product Expert

Hello, Thank you for taking the time to leave a review. We're really sorry for the situation you have experienced with your Shark Robot. We will absolutely share your feedback with the relevant teams to avoid this kind of situation from happening again in the future. To determine the options we can offer you regarding the inconveniences with your unit, we kindly encourage you to please contact us at 1-888-228-5531 and we will be more than glad to assist you. Kind regards, Shark Clean

Dec 16, 2023
Papa
5 out of 5 stars review

Verified Purchase

Shark

Great product and we are enjoying it greatly

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Jul 23, 2023
Lynn
5 out of 5 stars review

Verified Purchase

Outstanding!

Works like a dream, stays on top of the dog hair in thos multidog household.

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Sep 12, 2024
Matt
1 out of 5 stars review

Verified Purchase

Noisy, Limited programming

Yo can not schedule for cleaning more than one daily. One time only per day

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reply from SharkNinja Product Expert

Hello Matt,Thank you for taking the time to leave a review.We sincerely apologize for the inconvenience caused by the noise from your Shark Matrix Robot and the limitation of scheduling it for cleaning only once a day. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your unit, please don't hesitate to reach out to our team by phone at 1-800-365-0135 and we'll be glad to assist you.Kind regards,Shark Clean

Jul 20, 2024
Vicki johns
5 out of 5 stars review

Verified Purchase

Great price, works great

Works great. I should have bought a robot a long time ago.

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Jul 4, 2023
John
1 out of 5 stars review

Useless- clogs every single time it tries to empty

Clogs every single time it tries to empty. Completely useless.

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Jul 14, 2023
Debbie
2 out of 5 stars review

Verified Purchase

App sucks

Taking it back, can't get there app to work. Its to bad because I love Sharks vacuums.

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May 15, 2023
Cookie1120
5 out of 5 stars review

Works great

[This review was collected as part of a promotion.] I got this Shark Matrixâ„¢ Self-Emptying Robot Vacuum with No Spots Missed on Carpets and Hard Floors, Bagless 30-Day Capacity Base, Precision Home Mapping, Perfect for Pet Hair, to try out and I absolutely love it! This makes life so much easier. It does a great job at vacuuming the house. It is so easy to use and just simplifies things.

Review from sharkninja.com
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Apr 23, 2023
Mal32
5 out of 5 stars review

In love

[This review was collected as part of a promotion.] I love this vaccum!! I love the fact that you dont have to clean it out yourself after everytime its ran. It automatically gets cleaned out into a holding tank, then once a month or less depending on how much dirt it needs to pick up you will then empty that. It wa easy to set up and connect to my wifi too.

Review from sharkninja.com
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