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Customer reviews for Samsung 27 cu. ft. Counter Depth French Door Refrigerator for
Samsung 27 cu. ft. Counter Depth French Door Refrigerator
4.5 out of 5 stars
stars235 ratings235 reviews
  1. 5 stars76% (179)
  2. 4 stars13% (30)
  3. 3 stars3% (7)
  4. 2 stars1% (3)
  5. 1 star7% (16)

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Showing 1-10 of 235 reviews
Apr 28, 2026
Tonton
5 out of 5 stars review

Great features I love the ice making

[This review was collected as part of a promotion.] I really like using this refrigerator. It's got great features. I love the ice making and a room that it has.

Review from Samsung US
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May 20, 2026
Jerome
5 out of 5 stars review

Capacity

[This review was collected as part of a promotion.] ever since I got my Samsung from refrigerator the fact that the freezer has a large capacity to be able to all the necessary items that I need the refrigerator itself also a lot of capacity a lot of door space I'm able to Interchange different things to make everything fit within my refrigerator

Review from Samsung US
Helpful?1UILDMAKBRV313630707473
May 7, 2026
luvshop
5 out of 5 stars review

Great features and efficient

[This review was collected as part of a promotion.] Wonderful refrigerator- the efficiency of this is saving us a lot of energy. The smart things app works very well with this. It always tells when to change the water filter. The storage capacity is very good. The compartments make it easier to store. The cooling can also be controlled from the app which is very convenient. Overall a great purchase.

Review from Samsung US
Helpful?1UILDMAKBRV313630707473
May 2, 2026
Rachel
5 out of 5 stars review

Love it! And so pretty 😍

[This review was collected as part of a promotion.] So far, so good, easy to use easy setup. Love the super fast cool off feature and the dual ice size feature as well as the massive refrigerator capacity. I can use the app which will show the efficiency of the refrigerator and also allow me to change the temperature and change the ice type. I absolutely love the fast cooling and fast freeze.Technology, which allows for quick food preservation if there's a power outage or for when I bring a massive quantity of food from the grocery store.

Review from Samsung US
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Mar 26, 2026
Big Al
5 out of 5 stars review

Grand Refrigerator

[This review was collected as part of a promotion.] This refrigerator is top of the line. It looks beautiful in my kitchen and has all the features and storage bins I could ever need. The ice maker is such an improvement as it provides 2 sizes of ice. I bought it because it has the max storing capacity of any French door on the market and it doesn't disappoint. It has a great efficiency rating, but it cooled down extremely fast and made ice over night when I first plugged it in.

Review from Samsung US
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Apr 15, 2026
Icey
5 out of 5 stars review

Great Fridge

[This review was collected as part of a promotion.] Its thoughtful design and efficient performance have clearly met your expectations. We trust that it will continue to serve you well for years to come. Thank you for choosing our appliance. We appreciate your patronage.

Review from Samsung US
Helpful?1UILDMAKBRV313630707473
Mar 25, 2026
charles M
5 out of 5 stars review

great addition to kitchen

[This review was collected as part of a promotion.] we had been looking for a counter depth unit with good capacity , this was a near perfect match to what we wanted , plenty of storage space with good adjustable shelving, cooling is efficient & we like the audible alarms if doors open to long or not properly closed

Review from Samsung US
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May 1, 2026
Push Hard
4 out of 5 stars review

Good but Doors Need Weight

[This review was collected as part of a promotion.] Refrigerator is spacious, nice looking, and temparyure control is wonderful. The only thing I think needs adjustment is the weight of the doors. Because they are so lightweight, sometimes if you don't push hard enough, the doors stays open. I love that the app reminds you but would hate if we weren't home.

Review from Samsung US
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Nov 8, 2025
MychelMS
3 out of 5 stars review

Looks good, but disappointed in customization.

Have owned this refrigerator for 3 hours and already regret the purchase. Tor remove the shelves and/or drawers you must first remove the door bins partly because the doors don't open enough. You must hold 2 release tabs by the filter to release the glass shelf over the crisper drawers. I can't do it as a 51 year old female, forget it if you are elderly. I still have not been able to remove the Quick Space shelf from the other shelf to adjust and remove packing. The fridge is large enough, but if I can't figure out the Quick Space shelf I will have a lot of wasted space. Crisper drawers can't be customized. I never even thought to look at that because I never owned a fridge that did not allow for customization. Also disappointed to see this fridge has Peak Adjustment enabled. It does have to disable it, but how many people aren't aware and don't read their manual. The unit cooled off quickly and ice is already being made.

Review from Samsung US
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reply from SEA Care

Hi MychelMS, We understand your concerns about the overall design of the refrigerator and value your feedback. If you need any more help or would like to talk more about the dryer, feel free to reach out to us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151290405) when you message us so our team can retrieve your information. Thank you. -Kimberly

Apr 16, 2026
Mike
1 out of 5 stars review

Large Ice Maker Keeps Failing

[This review was collected as part of a promotion.] Bought this Samsung refrigerator expecting the dual ice maker to be a great feature, but the large cube ice maker has been a constant headache. The small ice side keeps working, but the large cube side repeatedly stops making ice. At first it looked like it randomly quit. After troubleshooting multiple times, I found the water line appears to freeze or block, causing the large ice tray to stop filling. Then after thawing the freezer or waiting, it starts working again — only to fail again later, especially if the large ice bin stays full for several days. This means the ice maker is unreliable unless you constantly babysit it and use the large cubes fast enough to keep it cycling. That defeats the whole purpose of having a premium dual ice maker. I've had to run test cycles, empty bins, thaw the freezer, monitor temperatures, and troubleshoot a nearly new refrigerator just to keep one side making ice. No customer should have to do that on an expensive appliance. When it works, it's great. But the recurring large ice maker freeze-up issue makes this fridge frustrating and disappointing. Would not recommend if dependable ice production matters to you.

Review from Samsung US
Helpful?1UILDMAKBRV313630707473
reply from Samsung

Hello Mike, Your feedback brings attention to expectations around reliability and consistency in everyday use, especially with features designed to support convenience at home. When a feature is expected to work smoothly day after day, it’s natural to look for clear guidance that helps keep everything running as intended. Reviewing water flow and freezer conditions together can help support steady, dependable ice production without added attention. This guide covers general steps for checking ice maker performance and related water supply factors. https://www.samsung.com/us/support/troubleshoot/TSG10002387/ This guide explains how to reset the ice maker after troubleshooting. https://www.samsung.com/us/support/troubleshooting/TSG01207806/ If the steps outlined don’t restore normal operation, connecting with Samsung Care allows our team to review your model details and discuss available options based on the current condition of the appliance. Please keep this reference number for your records: 1152421111. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care