Katy, we are saddened by the condition of your fridge's drawers. Allow us to help you out. Should you want to purchase a replacement drawer for your fridge, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149658594, to help our team locate your information when you message us. Have a great day. -John

Hi Whitefire, We’re thrilled to hear that our product fits perfectly with your family’s love for ice cubes! Keeping up with all that ice must make gatherings even more enjoyable, and we’re glad to be a part of those moments. If there’s anything you need to enhance the experience even more on your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150542442 to help our team pull up your information. Leo