Hi Bmac34786, We acknowledge the time you took to share your review of your Samsung microwave. A microwave performs best when it has a stable power setup and proper installation, and our team can help review those elements if needed. Occasional condensation on the door glass is a natural result of moisture released during cooking and can be minimized with good ventilation practices. Please check the link below and select the embedded content to learn more. Condensation forms on Samsung microwave door: https://www.samsung.com/us/support/troubleshoot/TSG10007432/ You may reach out through any of the channels below so our team can gather a few details regarding the circuit breaker and help ensure your microwave is set up for optimal operation. 1. Facebook Messenger: https://m.me/samsungsupport 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide us with this reference number (1152315608) when you message us so our team can retrieve your information. We appreciate the opportunity to review your feedback. Geraldine Samsung Care

Dear Carlos, we hear what you outlined about your Samsung microwave and the details related to how it’s heating. It sounds like your microwave may have entered a setting or experienced an installation issue that prevents heating. Common causes include Demo Mode, Kitchen Timer being used instead of cooking, door not fully closing, or insufficient clearance around the unit. Here are some steps to try: If your microwave still doesn’t heat after these checks, it may require a service visit or parts replacement. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10007304/ Please keep this reference number for your records: 1152351278. Feel free to reach us through the following channels: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Rachel Samsung Care