Customer reviews for Jasper Mid-Century Top-Grain Leather Sectional, Camel

Customer reviews for Jasper Mid-Century Top-Grain Leather Sectional, Camel for

Jasper Mid-Century Top-Grain Leather Sectional, Camel

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4.3 out of 5 stars

stars14 ratings9 reviews

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Jan 11, 2024

Happy customer

5 out of 5 stars review

Verified Purchase

Very nice

Good quality

Helpful?

reply from Abbyson Living

Hi there, we're pleased to hear you're happy with the quality of the Jasper Mid-Century Top-Grain Leather Sectional. Your satisfaction is our aim, and we hope you enjoy the comfort and style of your new sectional for many years. - The Abbyson Team

May 17, 2024

AudreyM

5 out of 5 stars review

Best purchase and delivery I've ever had!

I absolutely LOVE this sectional! We've had it set up in our family room for a few months now. It's comfortable, stylish, and so far, very durable. Honestly didn't expect this quality at this price. Almost didn't buy it due to issues people reported with delivery. Guess this company listened because our delivery was 5 stars! He brought it in, helped open the boxes, offered to help set it up, and was not charged anything extra for this service. The area wasn't ready so I set it up myself later that night. Took less than 15 minutes. Just twisted the legs in, placed the cushions on, and latched the two pieced together. No tools required! The quality of this sectional, and the fantastic delivery service we received made this a fantastic deal!!

Helpful?

reply from Abbyson Living

AudreyM, thank you for your enthusiastic review of the Jasper Mid-Century Top-Grain Leather Sectional. We're overjoyed that you love the sectional's comfort, style, and durability. It's great to hear that your delivery experience was seamless and exceeded your expectations. Enjoy your beautiful new sectional, and thank you for choosing Abbyson! - The Abbyson Team

Jun 16, 2023

5 out of 5 stars review

great couch!

Live this couch. Very elegant and comfortable. Nice size as well

Helpful?

reply from Abbyson Living

Hi JP, we are very happy to hear you are pleased with your Jasper Sectional. We hope you choose to shop Abbyson again in the future. - The Abbyson Team

Jan 11, 2024

Ricky

4 out of 5 stars review

Verified Purchase

GREAT PRICE

Good quality. Thought leather would be softer. Shipper only offer drop shipment. No in-house placement or setup

Helpful?

reply from Abbyson Living

Hi Ricky, we appreciate your feedback on the Jasper Mid-Century Top-Grain Leather Sectional. We're glad you're satisfied with the quality and price. We understand your expectation for softer leather and hope the sectional will become more comfortable with use. Regarding the shipping, we'll take your comments into account as we work to improve our delivery services. - The Abbyson Team

Dec 2, 2023

Beth

4 out of 5 stars review

Verified Purchase

Mrs

It’s nice but they did not set it up they just drop it infront of the house

Helpful?

reply from Abbyson Living

Hi Beth, Thank you for your feedback on the Jasper Mid-Century Top-Grain Leather Sectional. We're glad you like it, though we apologize for any inconvenience regarding its delivery. I'd like to inform you that the installation service is included only with white glove delivery, which is not offered for this particular item. We appreciate your understanding and are here to assist with any further questions or concerns you might have. Please feel free to reach out to us at (888) 406-0838. - The Abbyson Team

Jul 17, 2023

buyer1

4 out of 5 stars review

good product, poor delivery service

we recently purchased this product. we like this sofa. however, the delivery company is a big problem. When they delivered the product, they refused to move the sofa to our living room (which it one flight up from the ground). We told the staff if they could not move it to our living room, we have to refuse the product. They asked for extra money to bring the sofa up to our living room. We paid extra 30. Then they staff refused to setup the sofa for us. We have to set it up ourselves. It was a bad experience dealing with this white glove delivery company.

Helpful?

reply from Abbyson Living

We apologize for any inconvenience you experienced. Please contact our dedicated customer experience team at (888) 406-0838 so we can address your concerns personally. We value your feedback and aim to provide a satisfactory resolution. - The Abbyson Team

Dec 16, 2023

4 out of 5 stars review

Missing Part

Love the look, but disappointed with delivery service. After waiting 3 days, they delivered this to my house without the sofa, just the chaise. I had to chat with Sam's Club Customer Service to have the problem fixed. They said in 24 to 48 hours the rest of this order will be deliver. Just have to wait and see

Helpful?

reply from Abbyson Living

Hi TD,We're pleased to hear that you love the look of your Jasper Mid-Century Top-Grain Leather Sectional, but we're truly sorry to learn about the issues you encountered with the delivery service. Missing a crucial part of your sectional is certainly not the experience we want for our customers. We appreciate your patience as we work to resolve this issue and ensure the complete delivery of your order. If you have any further concerns or if the resolution takes longer than expected, please don't hesitate to contact us at (888) 406-0838. We're committed to ensuring that you're fully satisfied with your purchase. - The Abbyson Team

Nov 30, 2023

GinaGP

3 out of 5 stars review

Verified Purchase

Yes and No!

The leather and size are accurate and align with description. Happy to get it in place but it doesn't seem well made - the arm on the chaise separated from the body of the seat within a couple of days of getting it set up - don't have a clue how to repair it either. Frustrating.

Helpful?

reply from Abbyson Living

Hi Gina, We're pleased to hear that the leather and size of the Jasper Mid-Century Top-Grain Leather Sectional met your expectations. However, we're genuinely concerned about the issue you've encountered with the arm of the chaise. Quality and durability are paramount for us, and it seems we've missed the mark in this case.Please reach out to our Customer Experience Team at (888) 406-0838 for assistance. We're committed to addressing this issue and providing you with a solution to ensure your complete satisfaction with your purchase. - The Abbyson Team

Feb 16, 2024

Marshall

2 out of 5 stars review

Verified Purchase

Questionable durability

The sofa looks great, but the leather does not seem durable. We've already noticed flaking and scratches that have us doubting if this is in fact real leather.

Helpful?

reply from Abbyson Living

Hi Marshall, we're concerned to hear about your experience with the Jasper Mid-Century Top-Grain Leather Sectional. Our products are designed with durability in mind, and we take issues with the quality of materials very seriously. Please reach out to our Customer Experience team at (888) 406-0838 so we can look into this matter and assist you further. - The Abbyson Team