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Sams Club
Customer reviews for Serta SleepToGo 12" Medium Firm Hybrid Mattress for
Serta SleepToGo 12" Medium Firm Hybrid Mattress
4.3 out of 5 stars
stars402 ratings236 reviews
  1. 5 stars68% (273)
  2. 4 stars15% (60)
  3. 3 stars8% (32)
  4. 2 stars2% (8)
  5. 1 star7% (29)

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Showing 71-80 of 236 reviews
May 13, 2022
John
4 out of 5 stars review

Verified Purchase

Worth the money so far

Little softer then expected. Although stopped all my morning back pain. Really thankful for that. Sleep alone and find that sleeping in the middle of the bed is more helpful then sleeping on the edge.

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Apr 17, 2021
marrjam
4 out of 5 stars review

Verified Purchase

Good for the price

Good mattress and very comfortable and affordable. Down size it's about an inch or two short from regular King size. We had space leftover on the bed frame.

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Feb 29, 2020
Meshel
5 out of 5 stars review

Verified Purchase

Really great mattress

This mattress is great. Received it quickly and my daughter sleeps great on it. My husband and I have both napped on it and it is just the right amount of soft and firm.

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Apr 10, 2023
Butler
5 out of 5 stars review

Verified Purchase

Quality mattress

I bought the mattress for a spare room. My visitors loved it and even asked where I got it. It's a great testament to the product when asked where do you get it?

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Sep 17, 2024
Nana
5 out of 5 stars review

Verified Purchase

Best sleep ever!

Great buy!

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Aug 31, 2024
Frankie
5 out of 5 stars review

Verified Purchase

New bed

Like the nef

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Jan 18, 2021
Nate
1 out of 5 stars review

More like Quick Sand Than a Mattress

This bed is extremely cheaply made. The fabric covering the springs is so thin, I can grab them through it. The mattress is a hybrid, but when you lay on it, it feels like nothing but squishy, sinking,cheap memory foam. It's the kind of foam that is hard to roll over on because you feel like you've sunk down so much you have to roll out of a hole. I don't know what purpose the springs serve as there is no support of any kind in this bed. If you lie near the edge of the bed, you will sink in significantly more and that's saying something considering that when I lay on my back, my hips already sink at least two to three inches causing tremendous pressure on my back. I could go on about my back ache, and the crick in my neck this morning, and how I had to sleep on the couch, but I will spare you the details. Long story short, this mattress is terrible and will be returned. I called the "special" Sam's only number before purchasing this mattress and spoke to two different agents who knew practically nothing. That really should have been my first clue. This was my first time purchasing a Serta, and I can't see myself ever doing it again.

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Dec 11, 2022
Fiberglass Mattress
1 out of 5 stars review

fiberglass mattress

My home is infested with fiberglass! The fiber glass was unleashed when I decided to remove the zip cover it came with. Now a $600 mattress is costing me thousands of dollars in damages as the fiber glass is on every surface of my home! My children who are 5 and 6 had been complaining of itching. With a flashlight I am able to see the shine of glass on everything! DO NOT PURCHASE

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reply from Serta Team

Hi there. Thank you for taking the time to reach out and share your feedback. We're truly sorry to hear about your experience. We understand being concerned about the use of fiberglass in a mattress and would be happy to provide some additional information that we hope will be helpful.First, with respect to your children's health, if you are concerned we always recommend reaching out to your doctor.Next, for some context regarding the fire barrier, the continuous glass filament is woven into the fire sock fabric (Nylon/Rayon). While the barrier is a form of fiberglass, it's classified as a non-hazardous material by OSHA. Many companies currently use a fiberglass fire sock as it is an approved material. While we have no reason to believe the fire barrier is inherently harmful, it is quite delicate and could break off into pieces if the cover is removed (which is why we don't recommend removal of the built-on cover for any reason—it is not machine washable and the fire sock is an important safety component we want to be kept intact).So that we can best assist, we would like to encourage you to reach out to our dedicated Sam's Club Serta team at (385) 256-9674. They will be able to provide some additional information and potential options or assist with a warranty claim if needed. We hope this help. Best, The Serta Team

Jan 18, 2025
AW10101010
1 out of 5 stars review

Only lasts 2-3 years

We bought a queen-sized version of this mattress at Sam's Club because we liked how the box had wheels and could roll it out to the car. It looks nice with a quilted pillowtop but unfortunately it is lipstick on the pig. The mattress starts out great but quickly deteriorates after a short 2-3 years which is ridiculous for this price point. The pillowtop has now shifted and has blown out the sides. One side is so bad that it sticks out and interferes with walking by and/or getting into the bed. We would take it back to Sam's Club but have no way to transport it so we'll just warn others to stay away from this mattress. This is not the first run-in with the formly legendary Serta brand and it appears they have not just outsourced their manufacturing but their quality as well. 1/5 stars for these reasons.

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reply from Serta Team

Hi AW10101010, thank you so much for taking the time to review your mattress, we're sorry to hear that your Serta Sleep To-Go mattress isn't holding up. Our mattresses are backed with a 10-year limited warranty and Sam’s Club can walk you through a claim or offer assistance through their 100% Member Satisfaction guarantee. So for additional assistance please reach out to the Sam’s Club member phone number at 888-802-2948 so they can guide you from there. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!

Mar 27, 2023
Diva
1 out of 5 stars review

Not Recommend for ADJUSTABLE Bed!

Mattress too soft, and bunches up, although specs indicates “Medium-Firm”. Support Foam gentle cushioning does NOT support enough firmness throughout the mattress, especially the ends. Per features “double row of firmer coils on both sides of the mattress to prevent sagging when you sit and roll off when you're asleep”… Disable mother rolled over and landed on floor!

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reply from Serta Team

HI Diva! Thank you so much for sharing your experience and we're terribly sorry to hear about your mother falling out of the bed! We all hope she's alright and are eager to help however we can.From what you're describing it sounds like there may be an issue with the support for the mattress you purchased and we would love to take a look, you can fill out our Serta Warranty form directly using the link below! Alternatively, while we understand returning may not be ideal, you can initiate a return through Sam's Club by calling (385) 256-9674 and the team will be happy to guide you from there. We apologize for any inconvenience or frustration this may have caused and are here if you have any questions moving forward! https://form.typeform.com/to/vhThFinK?typeform-source=secure.helpscout.net