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Customer reviews for Serta SleepToGo 12" Medium Firm Hybrid Mattress for
Serta SleepToGo 12" Medium Firm Hybrid Mattress
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4.3 out of 5 stars
stars402 ratings236 reviews
  1. 5 stars68% (273)
  2. 4 stars15% (60)
  3. 3 stars8% (32)
  4. 2 stars2% (8)
  5. 1 star7% (29)

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Showing 21-30 of 236 reviews
Apr 13, 2021
Tam
5 out of 5 stars review

Verified Purchase

Considering a second purchase

This mattress, with the Allegro Queen bed, was for my guest room. The box was heavier than I expected it to be, but still so much easier to carry/move than a traditional mattress. Its funny to hear the mattress start 'hissing' to inflate as soon as it comes out of the box. A good quality mattress. Looks great with the Allegro bed, too.

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Aug 30, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Firm, but very comfortable, even with a pet on the

Insanely comfortable. This kin g is 84" wide, more than enough room for two, with a pet in between.

Helpful?69KBLOZSZ07C13596902678
Apr 10, 2020
Deb
1 out of 5 stars review

Verified Purchase

Too soft

It was hard to roll from side to side since I sunk in.

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reply from Serta Team

Hello Deb, all Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Nov 3, 2022
A Mom
4 out of 5 stars review

Verified Purchase

Comfy bed

Soft, yet firm, good support, easy to set up.

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Feb 16, 2023
Joe B
3 out of 5 stars review

Verified Purchase

Not firm enough.

Medium firm was too soft for us.

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Sep 18, 2024
Giligirl
5 out of 5 stars review

Verified Purchase

Just right

Love love this mattress. Had stayed with a friend on holiday and needed to have this for myself. Not too firm or soft…it was just right!

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Aug 11, 2023
Teresa
2 out of 5 stars review

Verified Purchase

Not what I expected

This mattress is comfortable; however the top covering bunches up and forms a lump across the mattress. This will not smooth out

Helpful?69KBLOZSZ07C13596902678
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The bunching issues you are describing does not sound normal. We highly recommend reaching out to Sam's Club and asking to file a warranty claim. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jun 22, 2020
Amy S
5 out of 5 stars review

Verified Purchase

SO COMFY!!

We let it completely expand for 4 nights and it is SO comfortable. I would highly recommend it to anyone, and I actually already have.

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Apr 9, 2021
B Harris
5 out of 5 stars review

Verified Purchase

Wake up totally relaxed. No back aches.

Great mattress for the price. Actually thicker than 12" advertised. Medium/firm. Great for by back and side sleeping.

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Jan 1, 2023
Farah
5 out of 5 stars review

Verified Purchase

Excellent

Super comfy. Actually expanded higher than I expected. Easy to open and set up yourself. Just have some help hauling it to the room.

Helpful?69KBLOZSZ07C13596902678