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Sams Club
Customer reviews for Serta SleepToGo 12" Medium Firm Hybrid Mattress for
Serta SleepToGo 12" Medium Firm Hybrid Mattress
4.3 out of 5 stars
stars402 ratings236 reviews
  1. 5 stars68% (273)
  2. 4 stars15% (60)
  3. 3 stars8% (32)
  4. 2 stars2% (8)
  5. 1 star7% (29)

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Showing 11-20 of 236 reviews
Apr 1, 2020
Bobby Figgs
3 out of 5 stars review

Verified Purchase

Too Soft

Mattress is a good value. However, it is not firm as advertised. It is on the softer side of firm. Additionally, the top padding wrinkles badly after each use. It's not a very tight fit. You just have to stretch it back after use.

Helpful?69KBLOZSZ07C13596902678
reply from Serta Team

Hi Bobby, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 28, 2022
Jessica
1 out of 5 stars review

Verified Purchase

Returned after a week of sleeps

Within a week of sleeping on it, the top layer had separated and bunched up. What was originally a great deal and quite comfortable mattress quickly turned into a poorly designed product. We returned it.

Helpful?69KBLOZSZ07C13596902678
reply from Serta Team

Hi Jessica. Thank you for taking the time to share your experience. While we're sorry to hear about the issues with your mattress, we're happy to know that you were able to successfully return it.If you'd like to learn more about some of our other mattress models and discuss what may be a good fit for you, we'd like to encourage you to reach out to our dedicated Sam's Club Serta team at (385) 256-9674. Best, The Serta Team

Mar 2, 2023
Geno
3 out of 5 stars review

Verified Purchase

Okay for the price

I would say for a lighter person that sleeps completely flat this mattress may be okay but for someone that has to sleep elevated, a little on the larger side it just does not hold up. You can see from the picture that the complete casing bunches and is a pain to stretch back out.

Helpful?69KBLOZSZ07C13596902678
Dec 5, 2023
bowjac
3 out of 5 stars review

Verified Purchase

Not worth the price

Not as comfortable as we hoped. Reviews were favorable so we ordered. Mattress came in a box that was damaged and covered with dust. Plastic cover protected it but box raised concerns. We've had the mattress 3 weeks but haven't learned to like it. Serta and Sam's have a 130 day return policy which we may be invoking.

Helpful?69KBLOZSZ07C13596902678
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Sep 8, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

ZZzzz's

I'm a woman of a certain age and the comfort of a mattress is very important. To say the least I'm very pleased with this mattress purchase.

Helpful?69KBLOZSZ07C13596902678
Jul 6, 2021
HFuller
5 out of 5 stars review

Verified Purchase

Very comfortable

This mattress is very comfortable. I have fibromyalgia and the mattress is just right for my trigor points.

Helpful?69KBLOZSZ07C13596902678
Mar 24, 2021
Rex A
4 out of 5 stars review

Verified Purchase

Concerned

Very comfortable but worried about how well it will stay firm. showing signs of swaying in the middle I have a normal build and weigh less than 185.

Helpful?69KBLOZSZ07C13596902678
Mar 27, 2022
Chris
2 out of 5 stars review

Verified Purchase

Don't purchase if you need a firm mattress

The mattress was easy to setup. I expected the mattress to be somewhat firm but it turned out really soft. Also the edges collapse when I sit in the edge. I feel a mattress topper with good quality pocketed spring mattress would have been better.

Helpful?69KBLOZSZ07C13596902678
reply from Serta Team

Hello Chris. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too soft for you. We would love to discuss other options in getting you the right comfort level.Please contact us at 1-888-240-1945. Thank you.

Sep 18, 2023
Buyer
5 out of 5 stars review

Verified Purchase

Loving the mattress

The mattress arrived when expected. When unwrapped, it fluffed up almost to capacity. Within several hours at full capacity with no wrinkles in the corners. Very comfortable. I would say medium to firm is accurate.

Helpful?69KBLOZSZ07C13596902678
Jan 17, 2020
TheDude
5 out of 5 stars review

Verified Purchase

Great Deal on an even Better Mattress

Based on previous customers great reviews & the additional discounted price we decided to give this mattress a try. The package arrived by FedEx in great shape and was rolled up in a box size of only 17x17x48! After removing the mattress from packaging we only waited about 1 minute for the mattress to completely open up into the King Size Mattress we ordered. Surprisingly and to our delight, there was minimum odor (compared to other foam mattresses we've bought online) after unpacking, and we slept on it the very first night. We've now slept on the mattress for 3 weeks, and both of us are sleeping soundly and waking up completely refreshed. This mattress is a little on the firm side which is great for my bad back, but it's also very comfortable for my wife who typically sleeps on her side. When it comes time to replace the mattress in our guest room, this will be the mattress we buy.

Helpful?69KBLOZSZ07C13596902678