My Windmill Air Whisper Quiet AC was performing beautifully but developed a problem. When I reached out to the company I experienced what might be the best customer service I’ve ever had. After troubleshooting the issue with me, and with consistent and engaged communications, the representative decided that the results warranted a new unit. It arrived almost immediately, at no charge to me. And the replacement unit is performing at its peak! I categorically recommend the product and the company. It’s refreshing to be treated so well, and refreshing that a product lives up to its hype. Buy from Windmill, you wont regret it.

I found this brand looking on a Home Depot site, but since it was a brand I was not familiar with I decided to do some more research, came upon their website and decided to order direct. The only issue I had was the bottom of the box separated from the top of the box during shipping and carrying it up the stairs it slipped and I was worried we damaged it. Thankfully it was not damaged. Install was super easy. I work from home on Zoom all day in the room it is in and my #1 requirement was that it was quiet. It is very quiet, especially on Eco. It also works really well keeping my space actually a little cooler than I need. Sometimes on Auto it does not shut off when it reaches temp which is a bit challenging, but I would rather have it cool too much than not enough, so all good.

I like the product, but would like to recommend packaging changes. It would be great to find an alternative for the styrofoam padding as it is virtually unrecyclable. The desiccant packages are also synthetic - would be nice to see a natural material used as a substitute. I like how some (but not all) bags were LDPE (#4 plastic). Would love to see 100% LDPE and labeled as such to help boost the likelihood of recycling or move to using paper envelopes instead. Thank you!

Our Windmill window air conditioning unit was making a funny noise, so I contacted the company to see what the issue could be. After sending them videos of the sound, they decided to send us a brand new air conditioning unit! The customer service team at this family-owned company went above and beyond to help us out. When I mentioned that we had paid to have the unit installed the first time and would need to hire someone to install the new one, they offered to send us a gift card to help with the cost! Their customer service team was exceptional and I was so happy they were easy to work with. They even responded to my emails on the weekends! I really can't say enough about how fantastic this experience was! Thank you, Windmill!!

The Windmill AC unit is simply put, the best AC unit I’ve ever owned. Easy to install, fits in most all windows, the app just makes life that much easier. It’s quite, sleek, and cools better then any unit I’ve previously owned. I would strongly recommend this to all who are looking for window units. I’ve already purchased a second unit for my Sons room. Customer service in stellar, friendly, kind, and super knowledgeable. JUST THE BEST ! Thank you Windmill team for bringing such a good product to market! Can’t wait to see what’s next. I am a windmill customer for life. Keep up the GREAT WORK!

Why didn't I buy this sooner? Truly quiet and cools my apartment quickly.

I like the way it looks. Keeps my downstairs comfortable. Definitely recommend.

Useless during the NY heatwave. Not getting cold at all. Waste of electricity

New unit working perfectly.Thanks for the timely exchange.

Super quite and cools the room very fast. The app is great as well