I recently purchased this unit, but FedEx delivered it to the wrong address. They were zero help and I couldn’t get a real person on the phone, so I reached out to Windmill Support. They were AMAZING! Nashla and Domo, the two who helped me, answered my emails in minutes and were there every step of the way. There were a few more hurdles, but they got a replacement unit out to us so quickly, and even worked the delivery around my partner’s and my schedules. Also, the AC itself is wonderful. It keeps the whole apartment (and our cats) nice and cool, and you don’t have to run it all day long since you can control it anywhere from your phone. Great product, even better staff!

There is a lot to like about this ac. First off it has an original and modern looking design. I really like the app, you can control the temperature and make schedule changes, it works very well with the ac, but I do wish they had voice control via google or some other assistant and I wish they only used one app instead of two. The installation was easy, and everything is pre installed which is a plus. I do wish they had a video guide to go along with the book instructions, but the book instructions are still really good and simple enough to understand. The ac cools and circulates air really well, and I like that it doesn’t blow air into your face. The ac is somewhat quiet but I wish it was even more quiet like around 40 decibels. I also wish that they could use more environmentally friendly packaging if possible instead of styrofoam. And I just love the little details they put into the ac like the magnetic filter tray removal, carbon filters, the clean side panels, and the way the LED light turns off to not disturb sleep at night! Overall this is a really high quality, well thought out ac unit!!

It’s really got it all the design is so sleek and minimal. The wifi connectivity is amazing. The ability to switch on the ac as soon as you know you’re heading home to come home to a pre-cooled room is *chef’s kiss*. My task rabbit mentioned it was one of the easiest installations he’s ever done and will be recommending his friends. Only think I’ve been questioning is these sounds that’s comes out of it sometimes while running. It almost sounds like a full sized refrigerator is running (mind you I got the small 6000 BTU). Not sure if this is normal or if it was accidentally dropped during delivery. Other than that, this ac is like the iPhone of ac’s.

It's ok. I didn't realize the air comes from the top of the unit with no way to adjust the air flow direction. So it may not work for our needs. I assumed since this is a higher-end design that it would have that feature. The fan only mode is surprisingly loud. And right now the remote doesn't work. I removed the tab from the battery compartment but will have to troubleshoot why it's not working. As of now, I would not recommend this unit to others if you want to adjust flow direction.

The Windmill team was super supportive and helpful when my original order went missing. Once I received the replacement, I was happy to start using it. It's powerful and useful in my third floor studio apartment and is aesthetically way better than any other window AC option that I've found.

I found this brand looking on a Home Depot site, but since it was a brand I was not familiar with I decided to do some more research, came upon their website and decided to order direct. The only issue I had was the bottom of the box separated from the top of the box during shipping and carrying it up the stairs it slipped and I was worried we damaged it. Thankfully it was not damaged. Install was super easy. I work from home on Zoom all day in the room it is in and my #1 requirement was that it was quiet. It is very quiet, especially on Eco. It also works really well keeping my space actually a little cooler than I need. Sometimes on Auto it does not shut off when it reaches temp which is a bit challenging, but I would rather have it cool too much than not enough, so all good.

Styling - excellent Ease of install - very good Quietest setting - extremely quiet Noise at high fan - quieter than a regular AC, but louder than you may expect App features/functions - great App setup - bad. First one has to get the correct app ,and if you set up the other app you can’t use same email.

I love our windmill! The design is so great. It shoots air stright up instead of out so it cools the room efficiently from the top down. I love being able to control it from the app and set automations for it to turn on and off. Our old unit used to leak on my neighbor's patio like crazy, and that hasn't been a problem so far, therefore saving us the annual strife of jerry-rigging some kind of drainage to a bulky AC.

We ordered the 10,000 and 12,000 btu units of the WhisperTech model and absolutely love how quiet it is, ease of use and installation and you barely know it is on. Will never buy another AC now. The air blows so you can be in front of the AC and not have it blowing on you; thereby increasing the usage of any room.

I purchased a Windmill directly from the manufacturer. Upon installation, I noticed it didn't seem to cool the room very much. I contacted customer service, and Lisbeth helped me run some troubleshooting ideas. When those didn't work, she arranged for delivery of a new unit to arrive the next day, free of charge. She was so helpful and communicative and I really appreciated the level of service and care. Thank you Lisbeth! Now I have the new unit installed and it works great! I've noticed that eco mode works best under 70º or so; for higher temperatures I have to use the cool setting. I love that everyone in the household is able to control the unit from our phones, and am very happy with this purchase. Thank you!