I purchased a Windmill directly from the manufacturer. Upon installation, I noticed it didn't seem to cool the room very much. I contacted customer service, and Lisbeth helped me run some troubleshooting ideas. When those didn't work, she arranged for delivery of a new unit to arrive the next day, free of charge. She was so helpful and communicative and I really appreciated the level of service and care. Thank you Lisbeth! Now I have the new unit installed and it works great! I've noticed that eco mode works best under 70º or so; for higher temperatures I have to use the cool setting. I love that everyone in the household is able to control the unit from our phones, and am very happy with this purchase. Thank you!

My 8000 btu model arrived on my front porch quickly and without incident. The install was much easier than any of my previous window ac units and much safer as well. The unit is pretty good looking, cools efficiently and above all, quietly. I did have difficulty with the app in that I couldn’t load it. It’s not a big loss because phone control is not a big issue for me. I love that the indicator lights shut off until one presses the remote. I am pleased with this purchase.

I have had such a great experience with Windmill Air. Not only is their product great with the sleek design and connectivity with other apps but the customer experience has been next to none. The team was easy to get hold of, provided detailed support for a product I bought almost 2 years ago. I couldn't recommend them enough! 

Just received my air conditioner. It's actually the 1st AC unit I've ever owned, I've tried to stay away from air conditioning but it's just been too hot these days. So when I did research I wanted to find something that was quiet and had a nice look kind of unair conditioning looking if that makes sense. Even from when you receive it and see the packaging you know it's very different. I love it and I really love that I have it connected to my Alexa or I could use their app the app to turn it on or off at any time. Or set it up so that it will turn on automatically if it's a specific temperature in the room. It does say in the directions that you need 2 people to install it, so I ended up hiring a task rabbit which went very well but I will say after watching him him install it I think I probably could have installed it myself. It took him all of all of maybe 4 minutes to do it. He asked what brand it was because he said this was the easiest to install because of the way the install kit is prebuilt into the unit. He said he's going to buy one for himself!

I love our windmill! The design is so great. It shoots air stright up instead of out so it cools the room efficiently from the top down. I love being able to control it from the app and set automations for it to turn on and off. Our old unit used to leak on my neighbor's patio like crazy, and that hasn't been a problem so far, therefore saving us the annual strife of jerry-rigging some kind of drainage to a bulky AC.

I was honestly nervous to get the Windmill air conditioner because it was so pretty that I assumed it wouldn’t also work so well, but it DOES! It’s quiet, has a gorgeous display, discreet and even stylish in the window (which it fit super easily, the instructions were so simple), and of course keeps our place the perfect temperature. Huge upgrade for our apartment, definitely recommend.

After buying window units for years and I do mean years 20+! This is by far the SINGLE BEST ONE EVER!!! I will never think about purchasing a different brand. While living in Minnesota, we definitely have our share of cold weather. We have hot muggy summers as well. Our house is 90 years old so small windows is the standard and the unit fits perfectly. I am so happy!

Installed AC, set for 68 deg. Compressor runs constantly, room gets down to 63, totally freezing, compressor still runs! Tried again - set for 76 deg. Compressor running constantly, gets down to 69 deg. Still running! Totally disappointed. Bought based on Wirecutter review. I expect this device to keep temperature, not make it super super cold. Don't know how to solve problem.

I purchased two units. The price was a bit higher than I expected, but at least my home will be cool. They were much heavier in the box than I expected. Hopefully they will be easy and light weight enough for me to install. Sadly, I haven’t unboxed/ installed yet, as our weather is still cold. Fingers crossed for a great experience.

Easier to install than other brands despite the instructions saying it would take 45 minutes. My wife does not like light in the room at night and this air conditioner is perfect as their is very little light. The windmill air conditioner is quiet and that helps when trying to go to sleep. Best air conditioner we have ever purchased.