I cannot thank the windmill team enough for their help with a service issue. Everyone was nice, responsive and knew the a/c system well. When we found we could not repair, customer service reached out and replaced our unit. AT. NO. COST! Virtually unheard of. We went with windmill originally because we wanted a smart a/c (controlled on smartphone and Alexa) and a unit that was quiet. We are staying because of the care we received when we needed help. We will not go anywhere else for our cooling needs. It is only 95 degrees today. 🥵 But later this week we can’t wait to see temperatures reach 105 and hotter. We will be watching it all from our frigid bedroom. Thank you Skye, Maggie and Mike!

After long hours and sleepless nights of doing research, we decided to try the windmill AC with whisper Tech. Suddenly, our sleepless nights ended! These things are so quiet when set on low cool you would think that you're listening to a gentle rain on your roof. We really appreciate the fact that this machine works exactly as described, so much so that we bought a second one for another room in our house! The app is user friendly and easy to navigate. Cleaning the filter is a breeze compared to other machines we've had in the past. One of the extremely pleasant surprises, was the customer service. Their first machine we bought came from an authorized third party. We can't be certain but we think the machine may have been mish-handled and shipping. However, the support team at Windmill stepped up to the challenge. We had a new machine working perfectly in no time at all! Don't let our review convince you. If you want the room to feel like central air conditioning from a window unit, this is the one to buy.Sincerely, Spencer

AC is quiet and cools weel but the app could use some work. There is no way to set a timer to turn off on the unit or with the remote so you have to use the app. The app has no pre built timer function so hou have to build a multi step "automation flow" just to have e a timer for an hour or a 2 and they often get stuck. Outside out that few complaints so far

I’m new to NYC so the summers here are brutal! I was looking into AC units this summer and a AD for Windmill popped up! I was intrigued with the sleek design but mostly the QUIET feature. I live by the train so that in itself is already loud, I didn’t want my AC unit to add to the noise. All in all I can say that Windmill is VERY quiet even tho I love that it’s silent I came to find that the best feature is the WiFi/app connection. Now, when I’m 30 min away from home I can turn on my AC from the app on my phone and arrive to a cooled home!!! Game changer! Definitely worth the investment for my situation.

I've been telling everyone how happy I am with my Windmill AC. It is such a thoughtfully-designed product: energy efficient, whisper-quiet operation, visually appealing. I also love the fact that the cold air blows up at a 45-degree angle and can't believe every air conditioner doesn't offer this feature. It was worth every penny. The company's customer service is also terrific.

TLDR: Our brand new AC never worked, I had a frustrating experience initially with customer support, but I did get a replacement AC eventually and that works. We bought a 8K BTU Windmill AC on Amazon. We got it installed two weeks back. Then in last week’s heat wave, we turned it on and it did not work. Must have had a bad compressor. I reached out to Support on the site’s chat and they assured me they would prioritize sending and installing a replacement because of the heatwave. I also emailed Support and they too assured me that they would reach put regarding the replacement. I didn’t hear anything for a day. Followed up, and still didn’t hear anything. Basically I was ghosted. Then I got an email saying they will send a new one, but not install. I had had to pay a lot of money for the installation. So I sent them the promise I had got that it will also be installed. Then I was ghosted. Finally I sent a stern email saying they could refund me the money for installation and just send the new AC. Then I finally got a response. They sent a replacement and gave me an Amazon gift card for the installation. It arrived quickly (via Fedex) and it was installed and this one works. It looks great. I was very frustrated last week because I was left stranded AC-less during a heat wave and was just plain ghosted. But, the company stands by its warranty and sent a replacement. I am impressed by that and grateful. Thanks to Maggie who responded and took care of everything. I understand that machines don’t always work but a company that stands by its products deserves appreciation.

I couldn't be more pleased with my new Windmill AC. It's very quiet, cools my home office (which is in direct sun most of the day) in record time, and was relatively easy to install. It's competitively priced and was promptly shipped directly to my home. I would readily buy it again and recommend it without hesitation.

Just installed my 5th Windmill AC. The process is a snap and I love the wifi option too. When I experienced shipping damage from a 3rd party vendor, the customer service at Windmill was superb! A replacement AC was sent in a few days. Try Windmill and I promise you won't be disappointed!

I bought the 12,000 BTU unit when one of my central units was hit by lightening. I already had purchased two of the windmill fans and loved the style and quality so the AC was a quick decision. After almost a year the AC unit began making a loud noise when the compressor kicked on. I notified customer service fearing I wouldn’t get a response or any help but they surprised me. They replaced my unit after I sent a video of the noise my unit was making.

I had to buy a new AC because of a major recall on the brand I had. I'm really liking this unit. I feel like it cools more completely with less effort, it's quieter than most units I've ever had, and it's much nicer looking which isn't important but nice to have. My only, only wish is that they sold a support bracket for it. Needed or not I always feel better with it and my last brand had one designed for it so I got spoiled. :)