Red Roses & Lilies Bouquet

Due to differences in monitor resolution, color intensity may vary from actual items. Slight shade variations from actual picture may occur, as these are products of mother nature.

• Stem length: 50 cm
• Components may vary

Bouquet Includes:

• 12 Red Roses
• 3 White Oriental Lilies

For additional questions or concerns regarding this product, please contact the Floral Customer Service Department at 888-746-7726 select Opt 3 then Opt 2 for floral agents.

Flower Care and Conditioning
These flowers are shipped dry and may appear "wilted" when you first receive them. This is natural, as they have been without water for over 24 hours and are very thirsty. The initial hydration process is imperative so your flowers are at optimum freshness and appearance.

Follow the Care Guidelines Below:

• Unpack flowers immediately upon arrival
• Fill a clean container/vase with fresh cool water and add flower food provided
• Remove any foliage that falls below the waterline of your container
• Using a sharp knife or scissors, make a clean cut of at least 1/2" off the end of the stem
• Place the flowers in the prepared container
• Do not place flowers in direct sunlight and keep in a cool location
• Change water and re-cut stems every 3 days

Important Delivery Information:
Sam's Club uses FedEx or UPS for priority overnight delivery service.

• One day before your requested delivery date, you will receive an email letting you know your order has shipped. You will receive a tracking number, which you can use to track your package online at www.FedEx.com or www.UPS.com. You can also obtain your tracking number by signing into your SamsClub.com account.
• It's recommended to have someone available to receive your order on the delivery date. This will ensure that your order is not left at the doorstep or sent back for next day delivery.
• For metropolitan areas deliveries arrive between 8am and 12pm. For Suburban or rural areas deliveries arrive between 8am to 4:30pm.
• Shipments may be delayed by weather or other unforeseen circumstances such as US Custom Holds or weather which could result in shipping and/or delivery dates being modified. Please check your tracking number and contact FedEx or UPS for delivery holds or pick up options concerning weather delays.
• Although your order will be shipped overnight, please allow a minimum of 7 days for the handling and shipping process.
• No deliveries can be made on Monday, Saturday or Sunday. Holiday schedules may differ from regular shipping schedules i.e. Christmas Day, Thanksgiving, etc.
• Delivery is not available to Alaska, Hawaii or Puerto Rico.

Substitution Policy
To assure optimum freshness, different varieties may be substituted based on availability. In making substitutions, we take great care to ensure that we exceed your expectations, and that you will be satisfied with the flower quality and performance.

Order Cancellation Information:
We understand things happen and you might need to change or cancel your order. If you need to cancel your order, call 1-888-746-7726, and ask for floral.

• Cancellations must be received 7 business days before your scheduled delivery date.
• Please verify the requested delivery date and shipping address before completing your order.
• Refunds will not be given if the incorrect information chosen.

This product is covered by the Sam’s Club Member Satisfaction Guarantee. Sam’s Club guarantees timely delivery of fresh, beautiful flowers. If, for any reason, you are not completely satisfied with the product freshness delivered, please notify us immediately to request a possible replacement or refund. Please call 1-888-746-7726 with questions or concerns Monday through Friday 8 a.m. to 5 p.m EST, or email SamFloral@wal-mart.com. Bouquet replacements will only be provided if the Bouquet arrives in poor condition. Due to the nature of this particular item, time constraints may affect any possible replacement. These are special order items and take time to process; therefore 24-hour replacement may not be available. Requests for replacements and pictures must be received prior to 2:00 pm EST in order to have a replacement order sent out. Images will be required for any replacement or refund and must be received within 48 hours after receiving the product. Refunds will not be given for circumstances resulting from care negligence or the wrong delivery dates chosen. Refunds will not be given for cancellations less than 4 days for floral delivery. It is strongly recommended to have someone available to receive the package. Please make arrangements with FedEx or UPS directly for any changes in delivery.

Delivery is not available to Hawaii, Alaska, or Puerto Rico