This product is covered by the Sam's Club Member Satisfaction Guarantee. Sam's Club guarantees timely delivery of fresh, beautiful flowers. If you are not completely satisfied with your product please contact us immediately to request a refund or replacement. Requests for replacements must be received prior to 2:00 pm CST in order to have a replacement order sent out. Replacements will only be provided if the flowers arrive in poor condition. Images will be required for any replacement or refund and must be received within 48 hours after receiving the product. Refunds will not be given for circumstances resulting from negligence. Order cancellation requests must be received at least four days prior to the delivery date. Orders cancelled less than four days before the delivery date will not be refunded.