Sam's is committed to providing Members with products at the best possible price without sacrificing quality. There are times when Sam's does not purchase products directly from the manufacturer, but instead from established dealers and distributors in accordance with standard business practices in the retail and warehouse club industry. This means that the manufacturer's warranty may not be applicable and if your watch requires service or you are dissatisfied with your purchase for any reason, you may return it with your original receipt for a refund in accordance with Sam's Return/Refund Policy. Sam's Strives for excellence in member service, and complete satisfaction with our products is our number one goal. Sam's Club Return/Refund Policy reflects a 100% guarantee on merchandise and membership.