Shop online 24/7.
Search for items labeled “In club” to start your order.
Check in on your phone.
When your order is ready, park in a Pickup spot and use the app or text to check in.
Stay in the car.
We’ll load your order for you.
Frequently Asked Questions
Pickup is a free service that lets you shop your club and pick up your order, all without leaving your car. Shop online or in the Sam’s Club app. When your order is ready, just head to the club and check in via text or app. Park in a curbside Pickup spot, and we’ll load your car for you.
Pickup is free with Plus membership. For a limited time, Club members may also use this service for free.
Pickup for Plus members begins at 7am Monday to Saturday and at 10am Sunday. Pickup begins at 10am for Club members.
All Pickup orders require online prepay using one of these options:
- American Express®
- Sam's Club Credit Card
- Sam's Club Gift Cards
- Debit Card
As you shop, look for items marked “Pick up in club.” Items that show only “Ship this item” are not available for Pickup. Pickup orders are subject to availability and are limited by the Sam’s Club Merchandise Policy.
No. Please order as much (or as little) as you like.
Absolutely! We’ll keep your refrigerated and frozen items in a temperature-controlled area until you arrive.
We’ll send you a confirmation email, in-app message or text if you provided your mobile number. (Message data and rates may apply.)
We’ll hold your Pickup order for up to two days after your time slot. Orders not picked up within two days are subject to cancellation. Please note: Fresh items will only be available on your selected day.
You’ll need your order number and a current government-issued photo ID.
When you arrive, park in a curbside Pickup spot, then sign in using the Sam’s Club app or text messages. We’ll bring you your order and load it in your car.
Yes. Just enter the person’s name, email address and phone number during checkout by using the “Additional Pickup Person” feature. When they arrive, they’ll need your order number and an ID and will pick up your order inside the club at Member Services. Unfortunately, an additional Pickup person can’t be added once your order is submitted.
Not at this moment. The Additional Pickup Person you identify during checkout will need to go to Member Services for assistance with your order.
Yes! We’ll email your receipt after you pick up your order. For a gift receipt, select that option during checkout and provide the requested information, then we’ll email the gift receipt.
An authorization hold is a temporary hold placed on your credit or debit card when you place an order. This hold is made to confirm available funds in the amount of your purchase price.
If you order items of variable weight, such as fresh meat, we may authorize a hold that slightly exceeds the final purchase price. Don’t worry, you’ll only be charged for the items you actually receive. Your credit card company or bank will remove the additional amount of the authorization hold, typically within three to five business days.
You will not be charged for a canceled order. However, the authorization hold for a canceled order may still appear in your credit card transactions or checking account. Your credit card company or bank will remove the authorization hold, typically within three to five business days.
Yes. Just visit or call the Sam’s Club location you chose for Pickup at the number in your confirmation email.
Definitely. If the offer is still valid when you order and prepay, the Instant Savings discounts will be applied.
No, we do not have a ship-to-club option at this time.
To make a tax-exempt purchase for Pickup, you must be approved for tax exempt status on your membership. If you haven't been approved, you will not be able to purchase as tax exempt. Once your tax-exempt membership status has been approved, you’ll be able to mark some or all items as tax exempt during checkout.
Yes. If you see a same-day slot open during checkout, feel free to choose that. Same-day orders must be placed before 3pm local time and are limited to 10 different items or fewer. Due to increased demand for the Pickup service, same-day time slots may not always be available.
Please give us a call at 1-888-746-7726.
While Sam’s Club strives to provide accurate product and pricing information, pricing, pictorial or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Sam’s Club shall have the right, at its sole discretion, to either refuse or cancel any orders placed for that item or contact you for notification and instructions on such cancellation. Without limitation to said terms above, Sam’s Club does not represent that each item on this website is accurate in regard to pricing and product information and disclaims any liability as to such accuracy.