Save time
with free Pickup.

Order online and we’ll have everything ready when you arrive.

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Shop Now

Shop online 24/7.

Search for items labeled “In club” or use “Lists” in your account to start your order.

Check in on your phone.

When your order is ready, head to your club and use the app or text to check in.

Pick up your order and head home.

We’ll have your cart ready either curbside (select clubs) or at the Pickup desk.

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Shop, pay and check in, all on your phone.

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Frequently Asked Questions
What is Pickup?

With our exclusive free Pickup service, you shop your local club online or in the Sam’s Club app. We’ll put your order together for you to pick up at the time and date that you select during checkout.

What does Pickup cost?

Nothing! It’s free for all Sam’s Club members.

How do I pay for Pickup?
  • Visa®
  • MasterCard®
  • American Express®
  • Discover®
  • Sam's Club Credit Card
  • Sam's Club Gift Cards
  • Debit Card
Can I pay online?

Yes, most items can be paid for online. Orders that include alcohol, tobacco and automotive items must be paid for at time of order pickup.

What products can be ordered for Pickup?

As you shop, look for items marked “Pick up in club.” Items that show only “Ship this item” are not available for Pickup. Pickup orders are subject to availability and are limited by the Sam’s Club Merchandise Policy.

Is there a minimum amount for Pickup orders?

No. Please order as much (or as little) as you like.

Can I order refrigerated or frozen items?

Absolutely! We’ll keep your refrigerated and frozen items in a temperature-controlled area until you arrive.

How will I know that my order is ready?

We’ll send you a confirmation email, in-app message or text if you provided your mobile number. (Message data and rates may apply.)

How long do I have to pick up my order?

We’ll hold your Pickup order for up to two days after your time slot. Orders not picked up within two days are subject to cancellation. Please note: Fresh items will only be available on your selected day.

What do I need to pick up my order?

You’ll need your order number and a current government-issued photo ID.

What should I do when I get to the club?

When you arrive, use the Sam’s Club app or text messages to let us know you’re here, and we’ll have your order ready.

If you paid online, head to the Pickup area at your club and an Associate will bring your items to you. If you’re paying for your order at the club, head inside to the Pickup desk to pay and get your order.

Can I have someone else pick up my order?

Yes. Just enter the person’s name, email address and phone number during checkout by using the “Additional Pickup Person” feature.

If you pay online, the person picking up doesn’t need to be a member. They’ll just need your order number and an ID. For in-club payment, they’ll need your order number, an ID and a membership card.

If you don’t select “Additional Pickup Person” during checkout, you must pick up the order. Unfortunately, this information can’t be added once your order is submitted.

Can I get a receipt and/or a gift receipt?

Yes! If you pay online, we’ll email your receipt after you pick up your order. If you pay in club, your receipt will be handed to you. For a gift receipt, select that option during checkout and provide the requested information. The gift receipt will be emailed to the person you choose.

What is the authorization hold on my account?

An authorization hold is a temporary hold placed on your credit or debit card when you place an order. This hold is made to confirm available funds in the amount of your purchase price.

If you order items of variable weight, such as fresh meat, we may authorize a hold that slightly exceeds the final purchase price. Don’t worry, you’ll only be charged for the items you actually receive. Your credit card company or bank will remove the additional amount of the authorization hold, typically within three to five business days.

My order was canceled. Why do I still see a charge?

You will not be charged for a canceled order. However, the authorization hold for a canceled order may still appear in your credit card transactions or checking account. Your credit card company or bank will remove the authorization hold, typically within 3-5 business days.

Can I cancel a Pickup order?

Yes. Just visit or call the Sam’s Club location you chose for Pickup at the number in your confirmation email.

Do Instant Savings apply to Pickup orders?

Absolutely! Just be sure to pick up and pay for the products while the offer is still valid. If you order them online while the offer is valid but pay in club after they expired, you will not receive the Instant Savings discount.

Can I order delivery items to be shipped and then picked up at my club?

No, we do not have a ship-to-club option at this time.

How can I make my Pickup order tax exempt?

To make a tax-exempt purchase for Pickup, you must be approved for tax exempt status on your membership. If you haven't been approved, you will not be able to purchase as tax exempt. Once your tax-exempt membership status has been approved, you’ll be able to mark some or all items as tax exempt during checkout.

Can I order same-day Pickup?

Yes. If you see a same-day slot open during checkout, feel free to choose that. Same-day orders must be placed before 3pm local time and are limited to 10 different items or fewer. Due to increased demand for the Pickup service, same-day time slots may not always be available.

I have a question. How do I get help?

Please give us a call at 1-888-746-7726.

Details on pricing and Pickup orders.

While Sam’s Club strives to provide accurate product and pricing information, pricing, pictorial or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Sam’s Club shall have the right, at its sole discretion, to either refuse or cancel any orders placed for that item or contact you for notification and instructions on such cancellation. Without limitation to said terms above, Sam’s Club does not represent that each item on this website is accurate in regard to pricing and product information and disclaims any liability as to such accuracy.