Returns and Refunds

Sam's Club Return / Refund Policy

The SamsClub.com Refund Policy reflects a 100% guarantee on merchandise and Membership. Refunds on merchandise and Memberships are available if, for any reason, Members are not satisfied.

Online Merchandise Return Options:

  • Return merchandise with all accessories and packing list to any Sam's Club location.
  • To request a merchandise return through SamsClub.com, login and go to "My Account" then "Order History".
  • Initiate merchandise return by contacting Member Service at 888.746.7726 and following prompts for "SamsClub.com" and "returns". Please also have your order number available for reference.

Refunds for merchandise returned to SamsClub.com will be issued promptly upon receipt of the merchandise. This process can take up to three weeks, due to return shipping and processing time.


Online Return Exceptions:

  • Sam's Club Auction merchandise can be returned within 30 days of purchase, but cannot be returned at any Sam's Club locations or by using the SamsClub.com online return option. Auction returns can only be processed by contacting a Member Service Representative at 888.746.7726 and following prompts for "SamsClub.com" and "returns".
  • Televisions, computers, projectors, digital music players, cameras and camcorders must be returned within 90 days of the original purchase and with a receipt.
  • Theme park tickets are non-refundable
  • Gift Cards cannot be redeemed for cash, unless required by state law.
  • Shipping charges will be refunded if the return is a result of an error by samsclub.com

At SamsClub.com, we reserve the right, at any time, to modify, alter or update this policy. Your order constitutes an agreement to be bound by such modifications, alterations or updates to this policy. Our ultimate goal is for you to be satisfied with your SamsClub.com shopping experience and purchases.


Online Returns


Member Satisfaction is 100% guaranteed by SamsClub.com on both products and Memberships. You may return your online purchase (except auction items) to any of our Sam's Club locations nationwide. (Use our Club Locator to find the Club nearest you.) Or, you may return your merchandise directly to SamsClub.com using our online return process in the My Account section of our site. You may also contact our Member Service Department for simple instructions. Items purchased on SamsClub.com auctions can be returned within 30 days of purchase by contacting a Member Service Representative for approval and instructions. Merchandise purchased from SamsClub.com auctions can NOT be returned to a local Sam's Club location. No matter how you choose to process your return, a friendly Sam's Club Member Service Representative will provide you with a full refund information. For purchases returned through the online process, you will receive credit to the account that was charged at the time of purchase. For purchases returned to your local Club with a printout of your order, your refund will be in the form of a Shopping Card, cash or credit to the account charged (if available in the Club of choice.) Returns made to your local Club, without a printout of the order, will receive a full refund in the form of a Shopping Card. Exceptions to this policy include:


  • Televisions, computers, projectors, digital music players, cameras and camcorders must be returned within 90 days of the original purchase and with a receipt.
  • All Dell products can be returned within 30 days of the invoice (ship)date.
  • Theme park tickets, which are non-refundable.
  • Shopping Cards, which can not be redeemed for cash.

At SamsClub.com, we reserve the right, at any time, to modify, alter or update this policy. Your order constitutes an agreement to be bound by such modifications, alterations or updates to this policy. Our ultimate goal is for you to be satisfied with your SamsClub.com shopping experience and purchases.