Terms and Conditions of SamsClub.com
Welcome to SamsClub.com. This site is provided as a service to our Members. Please review the following basic rules that govern the use of our site (the "Agreement"). Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may "bookmark" a particular portion of this site and thereby bypass this Agreement, your use of this site still binds you to the terms. Since SamsClub.com may revise this Agreement at any time, you should visit this page periodically to review the terms of your use. At SamsClub.com, we reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the SamsClub.com Web site following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Web site.
COPYRIGHTS AND TRADEMARKS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of this site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by SamsClub.com, one of its affiliates or by third parties who have licensed their materials to SamsClub.com and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of SamsClub.com and is also protected by U.S. and international copyright laws.
USE OF THIS SITE
This site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the site or any related software. All software used on this site is the property of SamsClub.com or its suppliers and protected by U.S. and international copyright laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited. SamsClub.com® is a registered trademark of SamsClub.com®.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to SamsClub.com on or by this site or otherwise disclosed, submitted or offered in connection with your use of this site (collectively, the "Comments") shall be and remain SamsClub.com's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to SamsClub.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, SamsClub.com will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. SamsClub.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make. We welcome your comments regarding the SamsClub.com Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") submitted by you shall be and remain the exclusive property of SamsClub.com. Your submission of any such Comments shall constitute an assignment to SamsClub.com of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. SamsClub.com will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
We have made every effort to display as accurately as possible the colors of our products that appear at the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
You agree to defend, indemnify and hold SamsClub.com harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.
THIS SITE IS PROVIDED BY SAMSCLUB.COM ON AN "AS IS" BASIS. SAMSCLUB.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SAMSCLUB.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SAMSCLUB.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. WITHOUT LIMITING THE FOREGOING, SAMSCLUB.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, SHALL SAMSCLUB.COM OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SamsClub.com WEB SITE.
THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF SAMSCLUB.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
IF YOU ARE DISSATISFIED WITH THIS WEB SITE OR ANY CONTENT ON THE SITE, OR WITH THE SAMSCLUB.COM TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SAMSCLUB.COM WEB SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SamsClub.com WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF SAMSCLUB.COM UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).
While SamsClub.com strives to provide accurate product and pricing information, pricing, pictorial or typographical errors may occur. SamsClub.com cannot confirm the price of an item until after it is ordered. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, SamsClub.com shall have the right, at our sole discretion, to either refuse or cancel any orders placed for that item, or contact you for notification and instructions on such cancellation. Without limitation to said terms above, SAMSCLUB.COM does not represent that each item on this website is accurate in regards to pricing and product information and disclaims any liability as to such accuracy. In addition, unless otherwise noted, prices for items ordered on SAMSCLUB.COM do not include shipping costs. SAMSCLUB.COM reserves the right to limit quantities to normal retail purchases or one-per-Member or household, and to exclude resellers.
We strive to provide you with the lowest costs possible on SamsClub.com as well as in our warehouses. However, sometimes a price online does not match the price in a warehouse. In our effort to provide you with the lowest costs in your particular geographic region, warehouse prices will sometimes differ from online prices. Prices and availability are subject to change without notice.
INSTANT SAVINGS TERMS & CONDITIONS
Overview and Eligibility
- Participation in Instant Savings is subject to these terms and conditions, as well as the terms and conditions of the Sam's Club Membership, and the SamsClub.com/terms and conditions, both of which are incorporated herein by reference.
- The Instant Savings are available to all cardholders at least 18 years of age and in current, active status.
- Instant Savings are available in U.S. and Puerto Rico Sam's Club but offers may differ. Instant Savings are subject to change, availability, location, valid dates and limits.
- Instant Savings are limited-time promotional discounts that are electronically loaded on a member's card and automatically applied at the time of purchase of the item.
- Members must be in a current, active status to receive and redeem Sam's Instant Savings. Active members can access and view their Instant Savings via SamsClub.com, and the Sam's Club mobile application.
- See an associate at the Member Service Desk in club for details on featured Instant Saving. Instant Savings may take up to 24 hours to load to the membership account and are subject to varied valid dates.
- Enrollment is automatic for Sam's Club Members. Instant Savings offers differ in the U.S. and in Puerto Rico. Active U.S. (excluding Puerto Rico) members can access and view their Instant Savings via SamsClub.com, and the Sam's Club mobile application. Instant Savings offers are not available in Mexico or for Mexican memberships.
- To make a request opt out of the Instant Savings Program, the member will need to contact the in-Club Member Services Desk. Opting out of the Instant Savings Program will prevent the member from receiving any future Instant Savings alerts, communications, or offers. Existing Instant Savings offers, already loaded to the member's account, will remain until their expiration date.
- The Sam's Club Membership has a 100% satisfaction guarantee. If at any time a member is not satisfied with their membership, Sam's Club will refund the entire membership fee.
Instant Savings Offers
- Instant Savings may be subject to individual terms and conditions, including limitations on the number of items that may be purchased and the number of times the offer can be redeemed. These terms and conditions will be listed in conjunction with each item on your account summary shown on SamsClub.com and the Sam's Club mobile application.
- Each Instant Savings offer will include an available date and an expiration date. These dates will be listed in conjunction with each item on the member's account summary on the website, and mobile application. An offer cannot be redeemed before its designated available date or after its designated expiration date.
- To redeem an Instant Savings offer, member must purchase the promotion item(s). The discount will be automatically applied to the transaction receipt when the item is scanned at the register.
- When an Instant Savings offer is redeemed, it will be removed from the member's account and will no longer be available for redemption. If a transaction for an item is voided, the associated Instant Savings offer is permanently voided and will not be reinstated to the member's account.
- Sam's Club makes every effort to assign Instant Savings based upon products stocked in the preferred club of the membership account; however product availability is on a first-come, first-served basis and subject to item availability in club.
- There are no rain checks, credits or time extensions on Instant Savings for any reason (e.g., out-of-stock, item cancellation, or regional restrictions).
- Instant Savings are non-transferable and may only be redeemed for the product and item numbers designated in the promotion.
- Select Instant Savings are redeemable online at SamsClub.com. The individual Sam's Club Instant Savings offer will note which items are available online for redemption. The Instant Savings discount will be applied at checkout. Once applied at checkout, approximately one hour from placing the order, the discount will be deducted from the member's available number of offers.
- If the Instant Savings amount exceeds the price of an item, the price of the item shall be zero and the member shall not be paid the difference in price.
Changes to the Instant Savings Program
- The most up-to-date version of the Instant Savings terms and conditions are posted on SamsClub.com.
- Sam's Club reserves the right to end Instant Savings at any time. Notice of termination will be posted on the website. If the program is ended, an active membership account still will be able to redeem Instant Savings until the expiration dates listed in your account summary.
- Instant Savings terms and conditions may change without notice to the member. Sam's Club may make changes to the Instant Savings and these terms and conditions from time to time. These changes may include how Instant Savings are calculated, the frequency with which Instant Savings are made available, the terms associated with each Instant Savings offer, the number of Instant Savings loaded in the course of a year, etc. Any changes to these terms and conditions will be posted on the website. Members are encouraged to check the site often.
- A member's continued participation in Instant Savings constitutes acceptance of any changes to these terms and conditions.
- In the case of Club Pickup purchases, Instant Savings can be redeemed at point of sale in the club or online with the primary or household card so long as the purchase and pickup occur prior to the Instant Savings expiration dates.
- The following Instant Savings information can be viewed on one or all of the following: SamsClub.com or Sam's Club mobile application:
- Current and upcoming Instant Savings offers
- Number and dollar amount of Instant Savings currently available
- Number and dollar amount of Instant Savings redeemed over the last 12 months
- If an item is returned for a refund and that product had an Instant Savings associated with it, the return will be subject to the Sam's Club Refund Policy, except that the member will only be credited the net amount of the purchase (retail price minus the Instant Savings amount). Please Note: Notwithstanding the terms of the Sam's Club Refund Policy, all Instant Savings refunds require the sales receipt.
- All items, services, prices and Instant Savings offers communicated via SamsClub.com, on the Sam's Club mobile application, in any digital or printed materials, by a Sam's Club associate, or via any other means are subject to change without notice and are subject to conditions, restrictions, limitations, availability and qualifications as dictated by Sam's Club.
- Sam's Club does not guarantee the accuracy or completeness of the Instant Savings offers, discounts item numbers or item information contained on the website, on the Sam's Club mobile application, or in any printed materials.
- Sam's Club makes no warranties, expressed or implied, and assumes no liability or responsibility for any errors, inaccuracies or omissions, or changes in the content of the website, Sam's Club mobile application or any printed materials.
- Sam's Club reserves the right to discontinue the participation privileges of any member who engages in any fraudulent activity or uses the program in a manner inconsistent with these terms and conditions or any federal or state laws.
- Discontinued participation privileges may result in the loss of all accumulated Instant Savings and benefits and may result in revocation of membership from Sam's Club.
- To view the My Instant Savings Account page, visit SamsClub.com/instantsavings or use the Sam's Club mobile application. Member must be a current, active member and have a registered email and select a home club on SamsClub.com in order to access the Instant Savings account page online.
CASH REWARDS TERMS & CONDITIONS
The Sam's Club Cash Rewards program is a membership benefit exclusively for U.S. Sam's Club Plus Members. The program allows Plus Members to accrue Cash Rewards on qualifying purchases at Sam's Club. Earned Cash Rewards are loaded on to the membership account at the end of each membership year (12 -month period) and are then available for redemption as cash or credit.
How to Earn and Use Cash Rewards
Sam's Plus Members earn $10 in Cash Rewards for every $500 in qualifying pre-tax purchases during a membership year with a maximum reward of $500 per 12-month period. Cash Rewards are loaded onto the Sam's Plus Member account about two months before the end of the membership year (award date) and may be redeemed on purchases in clubs, on SamsClub.com, or for conversion to cash in the club. Returns for refund of qualified purchases are deducted from calculation. If a member earns $2,000 in Cash Rewards (Maximum Balance) and that amount remains on the membership account, Cash Rewards will stop accruing. A member must lower the amount below the Maximum Balance to accrue Cash Rewards again. Only qualifying purchases made by the primary, complimentary or company cardholder in a Sam's Club facility located in the United States (excluding Puerto Rico) or on SamsClub.com or SamsClub.com-hosted websites qualify for Cash Rewards. Business Membership Add-On cardholders do not qualify to earn Cash Rewards for themselves or their primary cardholder. Returns of qualifying purchases are deducted from accrual of Cash Rewards.
Maximum Balance of Cash Rewards
At any time a total of earned Cash Rewards reaches its Maximum Balance of $2,000, Cash Rewards will no longer accrue. A member must reduce the Maximum Balance of Cash Rewards (use for purchase or convert to cash) in order for Cash Reward accrual to begin again. There is no retroactive credit of Cash Rewards earned for purchases made during the time of Maximum Balance.
Only the primary or complimentary cardholders on a membership account may access and redeem the Cash Rewards loaded on the membership account. Purchases made from a Business Member's 'Company Card' Membership card count towards the Member Company's annual Cash Reward, but a Company cardholder will not have access to view or redeem Cash Rewards.
Cash Rewards are not earned for purchases of the following:
- Alcoholic Beverages
- External Websites- merchandise or services sold or provided on websites not hosted by Sam's Club - even if accessed originally through SamsClub.com.
- Gift Cards, including third party Gift Cards
- Inventory belonging to third parties
- Lottery tickets
- Service contracts (example - mobile phone contracts)
- Pharmacy - prescriptions
- Photo Center
- Postage stamps
- Limited duration third party merchandise sales within clubs
- Offers and Services provided by third parties (examples - auto buying program, insurance, travel services, legal services, merchant credit card payment processing services, etc.)
- Services and Labor (examples - delivery, tire installation, etc.)
- Taxes and fees (including sales tax, deposits, miscellaneous fees etc.)
- Service Plans
Cash Rewards cannot be earned where application of the program would be prohibited by law or regulation. Sam's Club reserves the right to add, modify or delete qualifying restrictions on product categories or products from the above list without notice. Sam's Club reserves the right to correct any errors it discovers resulting in changes to Cash Rewards.
After awarding Cash Rewards, any qualifying purchase balance (below or over $500) will be rolled over to the next membership year and accrue the following year. At the time of award, a member must be an active Sam's Plus Member. If a Sam's Plus Membership is terminated, cancelled, downgraded to a lower level of membership during the course of the membership year, or revoked by Sam's Club accrual of Cash Rewards shall be forfeited. Sam's Plus Memberships that are terminated, cancelled, or are downgraded to a lower level of membership, but have already earned Cash Rewards awarded from a previous membership year, will have access to the earned Cash Rewards at the club locations. If a revoked membership has earned Cash Rewards from a previous membership year, that amount shall be mailed to the most recent membership address on file. The revoked member shall not be able to collect Cash Rewards in a Sam's Club.
Sam's Plus Members that cancel or do not renew will have approximately 1 year to cash any previously awarded Cash Rewards at U.S. Sam's Club location. Sam's Club reserves the right to issue a Sam's Club/Walmart gift card for any outstanding Cash Rewards balance after 1 year. Outstanding Cash Rewards balances may be subject to state unclaimed property laws.
Cash Rewards are non-transferable and non-assignable. Sam's Club reserves the right to require photo identification.
This program will be governed by the laws of the State of Arkansas. Terms and Conditions and the Cash Rewards Program shall be interpreted, construed, enforced and governed in all aspects in accordance with the exclusive jurisdiction and laws of Arkansas. Any suit, cause of action, or legal proceeding arising under or relating to the Cash Rewards Program, including these Terms and Conditions, shall be in the exclusive jurisdiction and venue of the state courts of Arkansas, situated in Benton County, Arkansas or the federal courts situated in the Western District of Arkansas.
Sam's Club reserves the right to amend, cancel or temporarily suspend the Cash Rewards Program, in whole or in part, or change any of the Terms and Conditions at any time for any or no reason, including without limitation, in the event of fraud, abuse of Program privileges or violations of Terms and Conditions, as determined in Sam's Club's sole discretion without notice to the Member and which may result in the forfeiture of Cash Rewards not yet redeemed.
These terms and conditions are subject to change without notice.
CLUB PICKUP, LOCAL DELIVERY AND ADDITIONAL PICKUP LOCATIONS
In a continuing effort to provide legendary member service and experience, Sam’s Club offers Club Pickup, local delivery and additional pickup locations for certain members shopping on SamsClub.com. Participation in these services is subject to these terms and conditions, as well as the terms and conditions of Sam's Club Membership, SamsClub.com, Instant Savings, and other Sam's Club programs, all of which are incorporated herein by reference, and all of which may be changed from time-to-time without notice.
Club Pickup (Formerly known as Click ‘n’ Pull)
Club Pickup is a free service for Sam’s Club members that lets you order online at SamsClub.com and pick up your goods at any Sam’s Club in the US and Puerto Rico. Simply place your order online at SamsClub.com, select a day and time that fits your schedule and then pick up your items from the designated Sam’s Club.
We aim to have your goods ready at the pickup time you selected when placing your order, but we do not guarantee that goods will be ready on or by a certain date and time. Sam’s Club will not be liable for having the goods ready outside of the requested pickup slot or failing to provide all or any of the goods in your order.
Local delivery is a service for Sam’s Club Business members that lets you order online at SamsClub.com and have your goods delivered to your business location. Local delivery is currently only offered in select clubs to select Business members and for select merchandise. To find out if local delivery is available in your area contact your local club. Simply place your order online using Easy Reorder, select the local delivery option, select a day and time that fits your schedule and your items will be delivered to the designated address. We can only deliver to an address stored in your address book in your account. Local delivery requires that your order be paid on-line at the time of order placement.
A delivery fee based on your location will be incurred for use of the local delivery service, and that fee will be shown at the time of order placement. Unless the order is later returned to the club in its entirety, this fee is non-refundable once the order is delivered to the member. If the order is unable to be delivered for any reason, no delivery fee will be charged. You may cancel your order by calling the club where the order was placed no later than close of business on the day prior to the requested delivery date.
We aim to deliver your goods within the delivery window you selected when placing your order, but we do not guarantee that goods will be delivered on or by a certain date and time. Sam’s Club will not be liable for delivering the goods outside of the requested delivery slot or failing to deliver all or any of the goods in your order.
Additional Pickup Locations
Additional pickup locations is a service for Sam’s Club members that lets you order online at SamsClub.com and pick up your goods at a local location outside of the Club. Additional pickup locations are currently only offered in select clubs to select members and for select merchandise. If additional pickup locations are available in your area they will show up as an option at time of checkout. Simply place your order online using Easy Reorder, select the most convenient additional pickup location, select the day and time that fits your schedule and your items will be shipped to that location. Use of the additional pickup locations service requires that your order be paid on-line at the time of order placement.
A flat fee, based on the location selected, will be incurred for use of the additional pickup locations service, and that fee will be shown at the time of order placement. Unless the order is later returned to the club in its entirety, this fee is non-refundable once the order is picked up at the additional pickup location. If the order is not picked up for any reason, no delivery fee will be charged. You may cancel your order by calling the club where the order was placed no later than close of business on the day prior to the requested pickup date
We aim to deliver your goods within the pickup window you selected when placing your order, but we do not guarantee that goods will be available on or by a certain date and time. Sam’s Club will not be liable for delivering the goods outside of the requested pickup slot or failing to deliver all or any of the goods in your order.
Pricing and Weighted Items
All prices on SamsClub.com are shown in US dollars. Prices may vary by club and date. For this reason, if you choose to pay for a Club Pickup order in-club at the time of pickup (option not available for local delivery or additional pickup locations which must be paid on-line at the time of order placement), the price may be different from the on-line price at the time of order placement. If you pay in advance on SamsClub.com at the time of order placement, subject to the note immediately below for fresh weighted items, then that price will not change.
NOTE on weighted items: Unit prices and available quantities for items sold by weight, including fresh meat, home meal solutions, and some bakery and cheese products, will vary by club and date. At the time of on-line order placement, you will select the desired quantity of an item and authorize a maximum price for the items. The final price will be determined based on the item’s availability and payment choice. If you choose to pay for a Club Pickup order in-club at the time of pickup (option not available for local delivery or additional pickup locations which must be paid on-line at the time of order placement), then the final price for the items will be based on the weight of the items actually available at time of pickup and the current in-club unit price, which may differ from the unit price shown on-line at the time of order placement. If you choose to pay in advance on SamsClub.com at the time of order placement, then the final price for the items will be based on the weight of the items actually available at time of pickup (whether in-club or at pickup location) or delivery and the on-line unit price at the time of order placement. In no event will the final price exceed the maximum price that was authorized at the time of order placement.
Members can pay for these services by any form of payment currently accepted in club.
- American Express
- Sam’s Club credit account
- Debit Card
- Gift Cards
When you place an order, SamsClub.com authorizes your credit card to make sure sufficient credit is available. Also note that all credit/debit card holders are subject to validation checks by third parties and authorization by the card issuer. If the issuer of the card refuses to authorize payment or any other validation checks return adverse results, we will not accept your order. We will not be liable for non-processing of your order. Please contact your card issuer or your bank for the reason of refusal.
We are required by law to collect all taxes based on where your order is being processed. When you review your order total during the checkout process, you'll see the estimated sales tax. Actual taxes will be charged based on your delivery or pick up destination or the address from where the order is sourced, depending upon state and local laws. Taxes may be applied to pre-discounted prices depending on state and local laws.
For Club Pickup, orders that are not picked up within the Club two days after the selected pickup date will automatically be cancelled and items returned to inventory. If the Club Pickup order was prepaid, you will not be charged if the order is cancelled. For local delivery and additional pickup locations orders, those orders will be cancelled after the delivery vehicle returns to the facility after selected time window has passed and items will be returned to inventory. You will not be charged for the product or any fees if the order is cancelled.
Procedure for Making and Responding to Claims of Copyright Infringement
It is the policy of SamsClub.com to respond to claims of copyright infringement. We will promptly process and investigate notices of alleged infringement by third parties and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) ("DMCA"), where applicable.
Pursuant to the DMCA, notifications of claimed copyright infringement by third parties should be sent to SamsClub.com's Designated Agent. If you believe that your copyrighted work has been infringed under U.S. copyright law and is accessible on this Site, please notify us by contacting our Designated Agent. Even if you believe that the alleged infringing work was not posted by a third party, please send all notifications of claimed copyright infringement to SamsClub.com's Designated Agent listed below.
To be effective under the DMCA, notification of claims of copyright infringement by third parties must be a written communication to SamsClub.com's Designated Agent that includes the following:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit SamsClub.com to locate the material;
- Information reasonably sufficient to permit SamsClub.com to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
SamsClub.com's Designated Agent for notice of claims of copyright infringement can be reached as follows:
Wal-Mart Stores, Inc.
850 Cherry Ave.
San Bruno, California 94066
This contact information is only for reporting claims of copyright infringement. Contact information for other matters is provided elsewhere on this Site.
Upon receipt of a valid notification of alleged copyright infringement by a third party, SamsClub.com shall remove or disable access to the material identified in the notice, forward the written notification to the alleged infringer, and take reasonable efforts to notify the alleged infringer that it has removed or disabled access to this material.
You should be aware that, under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for any damages, including costs and attorneys' fees, incurred by the alleged infringer or by SamsClub.com, if injured by relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
If a notice of copyright infringement has been filed against you, you may file a counter notification with the Designated Agent at the address listed above.
To be effective, a counter notification must be a written communication provided to the SamsClub.com's Designated Agent that includes the following:
- A physical or electronic signature;
- Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
- A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
- Your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which the address is located and that you will accept service of process from the complainant who provided the original notification or an agent of such person or entity.
If SamsClub.com receives a valid counter notification, it shall provide the complainant with a copy of the counter notification, inform the complainant that it will replace the removed material or cease disabling access to it in 10 to 14 days from receipt of the counter notification, and replace the removed material or cease disabling access to it in 10 to 14 business days, provided that SamsClub.com has not received notice from the complainant that an action has been filed seeking a court order to restrain the alleged infringer from engaging in infringing activity relating to the material on SamsClub.com's system.
You should be aware that the DMCA provides substantial penalties for a false counter notice filed in response to a notice of copyright infringement. Claimants who make misrepresentations in their the counter notification statement may be liable for any damages, including costs and attorneys' fees, incurred by any copyright owner or copyright owner's authorized licensee, or by SamsClub.com, if injured by relying upon such misrepresentation in replacing the removed material or ceasing to disable access to it.
Membership Terms and Conditions
Published 11/04/2008 10:21 AM | Updated 07/02/2014 10:51 AM
Please note: Membership Terms and Conditions are subject to change without notice.
Membership: We offer a 100% satisfaction guarantee on your Membership or your money back.
Merchandise: If you are not pleased with any product you buy at the Club, we will replace it or refund your money, or provide you with the equivalent amount on a Sam’s Club gift card. Please retain your original receipt to assist us with your refund.
Special return instructions for computers, tobacco, refrigerants, and fresh products apply. If you have questions, please contact your Club manager.
Please visit our Return / Refund Policy and our Return / Refund Exceptions for further information about return your products back to Sam's Club.
Children and Guests: Our Members are welcome to bring their children and up to two guests to Sam’s Club. A Member must accompany children and guests at all times.
- Only a Member may purchase items. Children may not be left unsupervised.
- Parents are responsible for their children.
- Members are responsible for any items opened or damaged by their guests, children or themselves.
- Dress Code: Shoes and shirts are required.
- Smoking: Not allowed in the Club.
- Tobacco and Liquor: No sales to minors.
- Receipts: To ensure that you are charged correctly for the merchandise you have selected, you will be requested to show your receipt when exiting.
- Sam’s Club reserves the right to inspect any container, backpack, briefcase and so forth upon entering or leaving the Club and to refuse entry to anyone at our discretion.
- The primary member or Complimentary card holder may authorize renewal or cardholder changes (including add-ons for Business Members and Plus Members who operate a business), unless the membership is paid by automatic billing to a credit card, deduct from a bank account, or Payroll deduct from earnings, in which case, only a primary member can make such changes. Sam’s Club reserves the right to not allow Complimentary card holders to make any changes to a membership at its sole discretion at any time.
- The primary member of an account is solely responsible for Membership account maintenance, and is responsible for the account.
- Members receive a renewal notice by mail (unless you are set up with automatic billing on Sam's Club Credit or enrolled in the Auto Renew program).
Member may renew by mail, at the Club, mobile or on SamsClub.com.
- Business Membership and Plus Members who operate a business can renew over the phone if they do not have any add-ons.
- Plus and Sam's Savings renewals can be done over the phone.
- Members with Sam's Club Credit will be automatically billed for renewal unless otherwise specified. You will not receive a new card each year.
- Renewal within 60 days of your expiration date extends your Membership for 12 months from the expiration date. Renewals after that point is at the discretion of Sam's Club to extend your Membership for 12 months from the renewal.
- All Memberships are subject to Sam's Club rules that are amended from time to time and may change without notice.
- Sam's Club reserves the right to accept, refuse or revoke Membership without cause.
Sam's Business Memberships are available to all qualifying owners/operators of businesses or licensed professionals - 18 years of age or older. To learn about documentation requirements, click here.
- Plus Members who own or operate a business are able to obtain a "business" distinction on the back of their card if they provide the necessary documentation.
Membership Cards and Fees
For all Members:
- Membership fee is for one 12-month period from the date of enrollment of the primary cardholder.
- The household card is for the primary cardholder's spouse, domestic partner or household member living in the same household who is 18 years of age or older.
- Membership cards require a card number and a photo to be valid. Membership cards are non-transferable and are valid at all Sam's Club locations worldwide.
- Membership may be terminated and card revoked at Sam's Club discretion.
- Members are requested to show their cards when entering Sam's Club and when checking out.
- Report a lost or stolen card immediately at any Sam's Club Member Services Desk or by calling 888-746-7726.
- To learn about our Partner Membership Program, please click here.
- Specific to Sam's Business Members and Plus Members who own or operate a business:
- A primary Business Membership includes a card for you, a card for your household cardholder and a company card.
Primary Business cardholders may add add-on cards for an additional fee.
- Plus Members who own or operate a business may add 16 additional add-on cardholders
- Sam's Business Members may add 8 additional add-on cardholders
- The company card is transferable to any Member of the organization.
For all Members:
Specific to Sam's Business Members and Plus Members who operate a business:
- We accept checks, cash, Sam's Club Credit, Wal-Mart® Credit, MasterCard®, Discover®, EBT and ATM debit cards.
- Personal Checks: Preprinted from Member's personal checking account with Member's name, address and phone number written in the exact amount of the purchase. Photo ID (such as a driver's license or passport) may be required.
Sam's Business Members and Plus Members who operate a business: Use of Resale Permit or Transaction of Privilege Tax License (Tax-Exempt)
- Business Checks: Preprinted from company's business checking account with company name, address and phone number written in the exact amount of the purchase and signed by an authorized company representative. Photo ID may be required. The company guarantees payment on all purchases made with a company business check.
- All company purchases must be made with authorized company (business) checks.
- The Primary Business Member is not responsible for personal checks written by add-on cardholders.
- Business Member must declare to the cashier any merchandise being purchased for resale or otherwise tax-exempt.
- A tax-exempt organization may purchase tax-free. All items purchased must be used exclusively by the tax-exempt organization for tax-exempt purposes only.
- To obtain tax-exempt purchasing privileges, Members must present a valid state tax-exempt number or Sales and Use tax license (or photo copy) with a Membership application and renew it once every three years at Sam's Club.
- If the Member buys any property for resale and uses that property for anything other than retention, demonstration or display while holding it for sale, the law requires the Member to report and pay tax, measured by the purchase price or other authorized amount.
- Member will hold Sam's Club harmless from and will indemnify Sam's Club against any claim, loss or expense occurring from any failure to comply with resale permits or tax-exempt requirements, and Membership will be subject to immediate forfeiture.