3 Easy Ways to Return a Purchase

Bring it in. OPTION 1

Bring it in.

Return your item to any Sam's Club location for an immediate refund.

Restrictions apply. See FAQs for details.
Ship it back. OPTION 2

Ship it back.

For online items only, fill out the Returns form in your Order History under My Account. Print the return label. Attach to package and send.

Restrictions apply. See FAQs for details.
Call us up. OPTION 3

Call us up.

Call 1.888.746.7726 with your order number. Our Member Services Associate will be happy to help.

Frequently Asked Questions

Updated 5/13/16

Can I return an item that I bought online to a club?

Most purchases made on SamsClub.com may be returned to any Sam's Club location in the U.S. If an item purchased online cannot be returned to a Sam's Club location, it will be noted on the products item page. Golf carts, vending machines and auction program purchases are a few examples of items purchased online that cannot be returned to a local Sam's Club.

Can I use the online returns process for an item that I bought in a club?

Unfortunately, SamsClub.com is unable to process returns for the purchases you made in a club.

Can I return an item that I bought in a club to a different club?

Most purchases made in a club may be returned to any Sam's Club location in the U.S. except:

  • Adult Beverages (Wine, Beer and Spirits). If adult beverages are eligible to be returned, they must be returned to the location where originally purchased.
  • Cigarettes and Tobacco Products. If cigarettes or tobacco products are eligible to be returned, they must be returned to the location where originally purchased.
  • Contact Lenses. Unopened non-custom contact lenses that are returned within 30 days from the original purchase date must be returned to the location where originally purchased.
How do I request a return through SamsClub.com?

You may request a return through SamsClub.com or by calling the Member Service Center at 888-746-7726.

To initiate a return through SamsClub.com, log in and go to "My Account" then "Order History." Click the order for the item you plan to return.

To request a return by calling the Member Service Center at 888.746.7726, follow the prompts for "SamsClub.com" and "returns." Please have your membership number and order number available.

Will shipping and delivery charges be refunded?

Shipping and delivery charges will be refunded or credited only if the return is a result of an error by Sam's Club or damaged during shipping.

What if I don't have a receipt?

We prefer that you provide your original receipt or printed order, but if it is not available, we will do our best to process your return without it.

Do I need to return the packaging and everything that came with the product?

To obtain a full refund, you may be required to return the product with all product/order contents including packaging (boxes, manuals, warranty cards, etc.), parts, accessories, etc. This includes any promotional gifts, gift/shopping cards provided with the purchase. There are some instances where we may have to deny the refund in full or provide a partial refund if only part of the purchase is returned.

How will I receive my refund?

For items returned to a Sam's Club location, you'll receive credit or cash in the original form of payment or a Sam's shopping card unless prohibited or restricted by law or regulations.

For items returned through the SamsClub.com process, you'll receive credit to the account that was charged at the time of purchase.

What items are non-returnable?
  • Adult Beverages (Wine, Beer and Spirits). Adult beverages may not be eligible for return as they are governed by federal, state and local laws and may vary by location. Please contact the local club where originally purchased for more information.
  • Automotive Tires and Batteries. Please refer to warranty information.
  • Bulk/Volume Purchases via SamsClub.com. Volume Purchases cannot be returned, except in the case of manufacturer defects or damage. A single order of fifty (50) units or more of the same item within a 24 hour period; multiple orders of fifty (50) units or more of the same item within a 24 hour period; orders of two or more units that exceed
  • Cigarettes and Tobacco Products. Returns of cigarettes or tobacco products may not be eligible for return. Please contact the local club where originally purchased for more information.
  • Custom or Personalized Purchases. Returns of custom or personalized items may not be returned.
  • Contact Lenses. Open contact lens boxes, vials, bottles (not related to shipping damage) are not eligible for return. Custom made RGP contact lenses and other custom prescription products are not eligible for return.
  • Eyeglasses. Prescription eyeglasses may not be eligible for return. Please contact the local club where originally purchased for more information.
  • Gift Cards, Shopping Cards, and Pre-paid Cards. Gift cards, shopping cards and pre-paid cards may not be returned except due to manufacturer defects or as required by law.
  • Hearing Aids. Hearing aids may not be eligible for return. Please contact the Hearing Center in the local club where originally purchased for more information.
  • Prescriptions. Prescriptions may not be eligible for return. Please contact a pharmacist at the Pharmacy where originally purchased for more information.
  • Tickets. Tickets are not returnable after purchase.
  • Wholesale Trading Purchases (Truckloads or Export Sales). Purchases made via the Sam's Club Wholesale Trading Program are not returnable.
What items are not eligible for a refund and must be exchanged?
  • Automotive Tires and Batteries. Please refer to warranty information.
  • Games and Software. Defective opened electronic games and/or software are only eligible for exchange of an identical product and only within 90 days of original purchase.
  • Movies and Music. Defective opened pre-recorded movies or music are eligible for exchange of identical product only within 90 days of original purchase.
How many days do I have to return an item?

If you are not satisfied with the merchandise you purchased from Sam's Club, whether in-Club or online, we'll replace it or provide a refund at any time for most purchases. There are some items that must be returned within a certain number of days from the original purchase date:

  • Automotive Tires and Batteries. Please refer to warranty information.
  • Auction Program Purchases. Purchases made through SamsClub.com Auctions Program may be returned within 30 days of purchase by contacting the Member Service Center at 888.746.7726 and receiving approval and return instructions from a Member Service Representative.
  • Bulk/Volume Purchases via SamsClub.com. Volume Purchases cannot be returned, except in the case of manufacturer defects or damage. All damages must be submitted with photos to samsbulk@SamsClub.com within 72 hours after delivery. A single order of fifty (50) units or more of the same item within a 24 hour period; multiple orders of fifty (50) units or more of the same item within a 24 hour period; orders of two or more units that exceed $10,000; or five hundred (500) orders within a rolling twelve (12) month period are considered "Volume Purchases". Sam's members who request orders to ship into a third party facility or to a freight forwarder are responsible for auditing and ensuring their orders arrive complete and free of damage.
  • Cell Phones/Connected Devices. Mobile phones, tablets, other carrier connectable devices and similar consumer electronics must be returned within fourteen (14) days of purchase to the location where originally purchased.
  • Computers, Laptops, Tablets. Computers, laptops and tablets must be returned within ninety (90) days of original purchase.
  • Contact Lenses. Unopened non-custom contact lenses may be returned within 30 days of original purchase.
  • Electronic Items. Unless noted otherwise, electronic items such as televisions, computers, and cameras must be returned within ninety (90) days of original purchase. We understand that electronic items can be complex so Sam's Club Members receive free technical assistance for electronic items purchased at Sam's Club. Simply call Tech Experts at 877.758.4346.
  • Games and Software. Unopened electronic games and software must be returned within 90 days of original purchase. Defective opened electronic games and software are only eligible for exchange of an identical product and only within 90 days of original purchase.
  • Golf Carts. Golf carts must be returned within thirty (30) days of original purchase.
  • Movies and Music. Unopened pre-recorded movies or music must be returned within 90 days of original purchase. Defective opened pre-recorded movies or music are eligible for exchange of identical product only within 90 days of original purchase.
  • Televisions. Televisions must be returned within ninety (90) days of original purchase.
  • Vending Machines. Vending Machines must be returned within thirty (30) days of original purchase.
When will I get my refund?

If you return an item in club, you'll get an immediate refund.

If you ship your item back, we'll process your refund within three days.

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